Avada SEO Speed Image Optimize

Dear UXO Supplements Store Owner,

We sincerely apologize for the inconvenience you experienced with our app, especially during such a critical time as Memorial Day weekend. We understand how frustrating this situation must have been for you.

I wanted to let you know that our support team has already reached out to you via email to address this issue further. We are committed to resolving this and ensuring that you receive the support you need.

Again, we are very sorry for the disruption and any impact it had on your store. Your feedback is important to us, and we are working diligently to prevent such issues in the future.

Thank you for your understanding.

Best regards,

Avada Support Team

Dear Two Wombats store owner,

We apologize for the frustration you've experienced with our support process. We understand the importance of efficient and effective assistance, especially when dealing with technical inquiries. Your feedback is invaluable, and we're committed to improving our support system to better serve you.

We've sent a follow-up email to your account email to address any concerns you may have.

Look forward to hearing from you!

Hello Old Bond Art Store Owner,

We want to extend my sincerest apologies for the challenges you've encountered with our application. We are genuinely concerned about the breach of privacy and the confusion surrounding your chat data.

It's worth noting that this matter involves a third-party chat platform integrated into our system, and we were diligently coordinating with them to address the situation. We’re glad to inform you that this issue has been resolved completely.

Please know that safeguarding customer privacy is of paramount importance to us, and this situation is completely unexpected and unacceptable. We adhere strictly to Shopify’s principles, where data privacy holds a foundational position.

Should you consider revisiting our app, we are happy to assist you in every step of the way.

Best regards,
Esther from Avada

Dear Botánica Orisha store owner,

Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with Avada SEO Speed Image Optimize and understand your frustrations.

We've investigated thoroughly. Our findings indicate that our app's code was completely removed from your theme, making it unlikely that these issues originated from the app. Nonetheless, we are committed to resolving these issues and ensuring your satisfaction. I've sent you an email. Please reply to my email for further assistance.

Additionally, I can confirm that your subscription was canceled at the time you uninstalled this app.

Thank you for your patience and understanding. We look forward to hearing from you soon.

Best regards,
Esther - Customer Success Lead

Dear PurezaVital Store Owner.

Thank you so much for taking the time to leave a feedback to our app and we are truly sorry to hear about the issues you've experienced. We take your feedback very seriously and want to ensure that we address any problems promptly.

We noticed that you haven’t reached out to our support team yet, and we would like to offer our assistance in resolving the issues you encountered. Our goal is to help you restore your store’s settings and customizations as quickly as possible.

Could you please provide us with more details about the specific problems you faced? Any information you can share will be incredibly helpful for our team to diagnose and fix the issues.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. We look forward to hearing from you soon.

Best regards,
Avada Support Team

Hello Vinterro Store Owner,

I understand from your review that there was a concern regarding a charge of $32 for daily use, for which you've requested a refund. Allow me to clarify how our subscription model works. Like many Shopify applications, our app is based on a subscription system. Users are charged a recurring fee of $34.95 every 30 days to access the app or certain features within it. This fee is not calculated on a daily basis but covers the entire subscription period.

Upon reviewing your account details, I noticed your subscription began on March 30th and was set to renew on April 29th. As per our 30-day guarantee refund policy, you are eligible for a refund since your cancellation request falls within this period.

We have already issued a full refund. Please reply to our email to confirm that you have received the refund.

Thank you for your understanding, and we apologize for any confusion this may have caused.

Best regards,
Esther from Avada