Avada SEO Speed Image Optimize
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
評論 (3,905)
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Thank You
I'm New so far using this App, but the customer service is really good, they respond quickly and they are really helpful, Hanna help me solving my question and be there for when I need... is really good so far
Very good support. Thanks a lot, Tiana :)
tried speeding up my website and it completely ruined it. Would not recommend
Thank you for your feedback, and we're truly sorry for the inconvenience this has caused.
We understand that our speed-up feature might have affected your website negatively. This feature can sometimes cause issues depending on the unique combination of your theme and other third-party apps you may be using. Each theme has its own unique structure, and when combined with other apps, the speed-up feature might not always be compatible with certain elements. However, our technical support team is always ready to assist in ensuring that the app works seamlessly with your website, considering the presence of other apps.
We also apologize for the delay in providing a solution at that time. The customer support agent who assisted you was new and did not handle the situation as well as we would have hoped. We sincerely regret this and appreciate your understanding.
At Avada, we always prioritize our customers, and we would love the opportunity to assist you further. If you ever consider using our app again or need SEO advice, even without using our app, please feel free to contact us. We will do our best to support you with anything within our capabilities.
Best regards,
Esther
Avada Customer Success Lead
You google search result will crash suddenly after install the app. They provide no help at all. Absolutely Useless. What make me leave this review is that I paid $348 annually and they downgraded me to free plan with on reason. what?
We're truly sorry that your plan was unexpectedly downgraded. We've already restored your Pro plan in the app – could you please check and let us know if everything looks correct on your end? This was not something we ever intended, and we deeply apologize for the inconvenience. Our team is currently investigating the cause to make sure this doesn't happen again. We would never want to take your payment without delivering the service you signed up for.
As for the issue with your search results, we understand how concerning that must feel. You installed the app in 2023, and we couldn’t find any previous messages from you mentioning this. Even though it's unlikely the app caused the drop, we take your concern seriously and are more than willing to help you investigate. Please reply to our email so we can look into this together.
Audrey and Anivia are the best
Excellent support!
O suporte oferecido foi sensacional e sensível a todas as minhas dúvidas. Espero que todas as pessoas possam ser atendidas da forma como eu fui.
Muito obrigado Christian.
good customer service of Audrey and Tony
they helped very quickly
Thank you for your feedback! We’re thrilled to have been of help. 😊