Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive, user-friendly SEO tools, including on-page and off-page optimization features. They find the audit and SEO scan feature effective in identifying issues and appreciate the image optimization feature for reducing file sizes without quality loss. The customer support is praised for their prompt and professional service, with the built-in keyword research tool and instant chat support being particularly beneficial. Merchants have seen an increase in Google search rankings, organic traffic, and sales. They also appreciate the regular updates and the app's ability to reduce website loading times, enhancing the customer browsing experience.

September 30, 2023

I initially tried a different Avada app and was disappointed, but decided to give the company another shot. Initially, things seemed promising, but then my website's speed scores plummeted to below 30%. When I reached out for support, they requested access to my store and attributed the issue to changes in Google's speed policies. Despite claiming to work on the issue for over a month, there was no improvement, and they continued to blame Google. Moreover, they never took the initiative to contact me unless I reached out first.

Based on my experience, I can't recommend Avada products. The service was lacking, to say the least.

ps: I have used this app more than 3 months, but they asked me to remove it before removing the code.

Studio Moien
Luxembourg
About 1 month using the app
Avada replied October 4, 2023

Hi,

Thank you for your review. We would like to acknowledge that there have been recent changes in Google Page Speed that have impacted our service. We want to clarify that we are not placing blame but rather highlighting the current situation. It remains our responsibility to address any bottlenecks, and we acknowledge that despite our best efforts, we have not been able to find a comprehensive long-term solution until now.

This experience has been a valuable lesson for us and we are committed to continuous improvement.

Please accept our warmest regards, and rest assured that we are wholeheartedly committed to addressing any concerns you may have. We eagerly anticipate the opportunity to assist you in the coming time

Please check your email box for further update

Best regards,
Avada Support Team

January 14, 2024

Too bad

Remaxyy.com
Türkiye
About 18 hours using the app
January 23, 2024

Extremamente ruim, instalamos para testar e decidimos não comprar, deixou a vitrine da loja sem imagens, extragou todo o e-commerce. Inacreditável!!!! Merecem um processo!

lilikoiwear.com
United States
1 day using the app
August 25, 2023

IT MESSED UP ALL OF MY FIRST IMAGE OF MY PRODUCTS! CUSTOMERS CAN'T SEE ALL THE IMAGES, ALL THE PRODUCTS BECAME UNAVAILABLE TO ALL MARKETPLACES!!! ESPECIALLY GOOGLE!!! I WILL SUE THIS COMPANY IF THEY CAN'T FIX THE ISSUES!! PLEASE HELP ME REPORT THIS COMPANY TO SHOPIFY!!!!!

GENUINE AUTHENTIC BRAND LLC
United States
Over 2 years using the app
March 20, 2024

EXTREMELY BAD FOR YOUR STORE I BEG U DO NOT DOWNLOAD. IT REMOVED MY IMAGES, MY. PRODUCT DESCRIPTION WAS ALL OVER. NOW I GOT TO FIX THIS MANUALLY. DONT LET EMILY HELP

FoldyDuffle
United States
January 26, 2024

When I decide to uninstall your spammy app, REMOVE ALL THE CODE FROM EVERYWHERE YOU f......................

Your settings, and code is everywhere regardless if I uninstall.

TERRIBLE APP

Tonik UAE
United Arab Emirates
1 minute using the app
September 26, 2023

I regretfully installed the Avada SEO Shopify app with the hope of boosting my store's performance. However, my experience with this app has been nothing short of frustrating and disappointing.Before installing the Avada app, my store had a commendable speed score of 75. However, the moment I added this app to my website, I noticed a significant drop in speed, which was truly disheartening. My store's speed plummeted to 60, rendering it slower than ever before.I reached out to the Avada support team immediately, and they assured me that my issue would be resolved within 48 hours. Unfortunately, those 48 hours came and went, and my problem remained unsolved. My store's speed did not improve, and I felt like I was stuck in limbo.To make matters worse, when I contacted the support team again after the initial 48-hour period, they told me it would take an additional three days to resolve the issue. This was incredibly frustrating, as my business was suffering due to the slowdown in website performance caused by this app.Ultimately, I decided to uninstall the Avada SEO app, as it not only failed to deliver on its promises but also caused harm to my store's speed and user experience. I am genuinely surprised that this app has received high ratings, as my experience with it was far from positive.In conclusion, I strongly advise against using the Avada SEO app. It proved to be a waste of time and had a detrimental impact on my store's performance. I hope others can learn from my experience and avoid the frustrations that I had to endure.

cashymart
United States
2 days using the app
Avada replied October 5, 2023

Hi,

Thank you so much for taking time to give us a constructive feedback.

Our SEO expert has contacted you and is helping improve the Store speed. Kindly keep in touch so that we can assist you better. Our analysis has revealed that the second slide show on your homepage is currently being lazy-loaded. This could potentially be a contributing factor to the issue of Largest Contentful Paint (LCP) and overall score. With our expertise, we anticipate significant improvements that can elevate your site's speed score to 75 or even beyond. We would appreciate your thoughts on our proposed solution.

We genuinely hope to hear from you soon and are eager to seize the opportunity to make a lasting positive impression. Your feedback and collaboration are invaluable to us as we work together to achieve your website's speed and performance goals.

Best regards,
Avada Support Team

June 28, 2023

they give you a coupon code and they charge you all the amount later. Also, nothing is running better in my shop with this app! NOT recommend!

SPECSET
Greece
Over 1 year using the app
June 30, 2023

Absolutely TERRIBLE!! DO NOT USE - You have been warned!
Lets start, once I'd done all the "basic steps" they tell you to they managed to slow my store down! (Opposite of speed it up!) They have lots of advertising and talk themselves up plenty by putting reviews everywhere. (I'm caused to wonder why they got those!) None of the features actually helped my site. I dropped from a 47 score to a 17 score while using these guys.
Someone else mentioned the requests to the site made and I've come across the same issue, they are sending so many requests that it slows everything down.
My advice - If you know what to do, do it yourself, otherwise use a different app!

Fandoms'R'Us
Australia
30 days using the app
Avada replied June 30, 2023

Hi,

Thank you for taking the time to share your feedback. We appreciate your honesty, and we're sorry to hear about your experience. At Avada, we strive to provide excellent service, and it's clear we fell short in this instance. We would like to apologize for any inconvenience or frustration you may have experienced.

After the thorough investigation from the development team, we have addressed your concern and found out the cause as well as solution for the speed issue. We have sent you an email with detail. Please check your mailbox for further update.

Thank you for your collaboration! We look forward to hearing from you soon

Best regards,
Avada Team

July 29, 2023

The following will be my honest experience with the app and my review of the features and benefits provided. I have used this app daily for the past 4 weeks. My understanding was the app would provide SEO optimization and increase the response and speed of my site loading. Throughout my 4 weeks of using this app, and learning the web development aspects as I went, I have come to realize that all of the services and benefits the app proclaims to provide, it does not. Or, if it does, it does not do so to a satisfactory enough level to warrant taking up any space within my website or even the list of apps that my website utilizes. I have found a significantly larger impact on both SEO optimization and speed increase by taking a hands-on approach and learning the intricacies of both categories myself.
Now, I understand that is a huge undertaking, that is the reason I initially installed this app. However, it has done nothing but prove to be a disappointment in comparison to the benefits advertised. Therefore, wanting to be transparent in my review, it is my review of this app and my suggestion to anyone who reads this review not to install this app as it does not provide what it promises. I hope I am able to save you some time. Furthermore, I just finished reaching out to the support team concerning the commonly utilized feature of “lazy loading” for my website. Specifically referring to images “below the fold.”I had just started this journey 4 months ago and was able to deduce what “below the fold” means when used in this reference. It was alarming to me that the support personnel was unfamiliar not only with the term but also with their features in relation to this term. He is going to have his technical support team reach out to me via email. So, in short; their app does not do what they claim and their support team is unable to provide support.

Main St Excl
United States
14 days using the app
Avada replied August 2, 2023

Hi,

We sincerely apologize for the unhappy experience you encountered while using our app. We have conducted a thorough investigation into all the issues you raised in your recent emails.

Moving forward, we have sent you a follow up email explaining what we found out in full transparency. Please check your emailbox for further update.

Best regards,
Avada Support Team