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Great customer support
Quite good app, thanks to Esther for setting up my stuff.
Hana helped me really well and quickly, when having a question about the shop settings. So thanks for that!
It works well and allows you to perfectly indicate the sizes for each of the products separately. Support is very responsive!
Me atendieron rápido y facil, muy contento
The app does not work I've tried it on two different storefronts. And customer support Is not helpful. It only has so many 5 stars because the customer support makes you put in a 5-star review after making you get in contact with them because the app wasn't working in the first place.
Dear Intrepid store owner,
We want to extend our sincere apologies for the inconvenience you've experienced with our app. Your feedback is incredibly important to us, and we're committed to resolving any issues you may have encountered.
We understand that you've faced challenges with the app not working on two different storefronts and that our customer support fell short of meeting your expectations. We genuinely apologize for any frustration this may have caused.
We'd also like to address your comment about our customer support and the 5-star reviews. We do not intend to pressure users into giving positive reviews. Our goal is to collect genuine feedback to enhance our services. I'm sorry if there was any misunderstanding in this regard.
Your satisfaction is our top priority, and we're here to work towards a resolution. If you could share more details about the challenges you faced, we'll do our best to rectify the situation.
Thank you for bringing this to our attention, and we appreciate your patience as we work towards a positive resolution.
Best regards,
Avada support team
it is amazing and to speak with Esther is a pleasure. thanks!
The customer support service i received from Andrey was amazing!!!
The problems that arose were handled very courteously and promptly.Great support team!
Easy to use, good service