MP Size Chart & Size Guide
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App stopped working and is not accessible as well.
Dear BERGLUST,
We are truly sorry for the inconvenience you have experienced with our app. Your feedback is important to us, and we regret that the app has not met your expectations.
I have contacted you via email at anhbl@avada.io to provide the quickest and most effective support possible. We are committed to resolving this issue for you promptly.
Thank you for your patience and understanding.
Best regards,
Esther
The app does not work I've tried it on two different storefronts. And customer support Is not helpful. It only has so many 5 stars because the customer support makes you put in a 5-star review after making you get in contact with them because the app wasn't working in the first place.
Dear Intrepid store owner,
We want to extend our sincere apologies for the inconvenience you've experienced with our app. Your feedback is incredibly important to us, and we're committed to resolving any issues you may have encountered.
We understand that you've faced challenges with the app not working on two different storefronts and that our customer support fell short of meeting your expectations. We genuinely apologize for any frustration this may have caused.
We'd also like to address your comment about our customer support and the 5-star reviews. We do not intend to pressure users into giving positive reviews. Our goal is to collect genuine feedback to enhance our services. I'm sorry if there was any misunderstanding in this regard.
Your satisfaction is our top priority, and we're here to work towards a resolution. If you could share more details about the challenges you faced, we'll do our best to rectify the situation.
Thank you for bringing this to our attention, and we appreciate your patience as we work towards a positive resolution.
Best regards,
Avada support team
Stops working after you publish the campaign. You cannot edit existing campaigns - keeps refreshing to a blank page. This has happened on two separate stores too.
Hello,
Thank you for taking the time to leave us a review. I'm sorry to hear that you didn't have a good experience with our app.
Our team has fixed the issue for you with the highest priority.
Please check your mailbox to get our update. We hope to have more chances to discuss things further.
At AVADA we'd want nothing more than to have our app work flawlessly for shoppers and give you the best support service we can.
Best regards,
Daisy