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The app didn’t work perfectly right away, but the customer service and the developer were really good at solving the problem. Now it works great!
The support was great. They immediately responded to my inquiry and then resolved the issue. Literally, 5 minutes from beginning to end.
Very quick response and customer support. Sunny was very helpful and got any issues I had sorted quickly.
great plug in !! it solved my problem easily, and the team support espeacially (Emily) helped me a lot with solving any issue i've got ! she was quick and very responsive !! thank your for being a big help !!
This is yet another Avada app that I really like! There are many ways to customize your charts to your brand. The Avada support team is always very good and able to help, should problems arise. I've had many requests and talked to many support people, like Lydia or Jasmine, and they're always great! The app itself is very well put together and easy to understand and use.
Die App ist sehr verständlich und leicht zu gestalten. Der Support ist super nett und sofort hat mir Tracy bei meinem Problem geholfen. Preis Leistung ist auch Top.
I didn't manage to install it, but Hana and Toby's support solved it in no time, fast and efficient. Thank you very much
They purposely mess up the Size Charts so when you ask for help they quickly answer in return for you to write a feedback/review for their app. Not recommended!
Hello there,
We're so sorry to hear about your experience with our app. Your feedback is incredibly important to us, and we genuinely appreciate the opportunity to address any issues you've encountered.
Regarding your statement that we purposely mess up the size charts, we want to assure you that this was never our intention. We always strive to adhere strictly to Shopify policies and ensure a seamless experience for our users. However, we recently updated our app, and it's possible that some themes may require manual updates and support to ensure the size chart displays properly on your site.
Upon reviewing our chat history, it appears that Nolan addressed the issue you mentioned on April 11th, and it was resolved. However, if there are any remaining issues or if you're referring to a different incident, please let us know so we can address it promptly and ensure your satisfaction.
We've shot you an email to follow up, kindly check the mailbox so we can continue assisting you.
Your satisfaction is our top priority, and we're committed to resolving any issues you may have experienced. We value your feedback and would appreciate the opportunity to turn your experience around.
Thank you for your understanding and patience.
Best regards,
Avada Support Team
I'm not good at English, but it's not difficult to use, so I was able to use it without any problems. Also, the support staff was very kind. Thank you Abby.
Perfect service. Hana and Tony helped me a lot.