AOV Free Gift Buy X Get Y BOGO
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
Recensioner (470)
Förfina
-
Efter omdömen
Be careful - the app will randomly activate old campaigns without your knowledge. we had some unhappy customers after finding out they aren't receiving free gifts because the offer was not supposed to be active.
Dear RusticGemJewelry Team,
This is Liz, Customer Success Leader from AOV Support Team. I'm truly sorry for the inconvenience caused. I understand how frustrating this situation must have been for you and your customers, and we take full responsibility for the issue.
Our development team is aware of the problem with old campaigns being reactivated and is actively working to resolve it as quickly as possible. We are committed to ensuring this does not happen again.
Thank you for bringing this to our attention, and I deeply appreciate your patience as we work to improve. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Liz
Seemed straightforward so we signed up for the $100/mo plan for Shopify Pro. Discovered some bugs when trying to set up our first campaign, and none of the Live Support/Chat links in Shopify do anything. So, that's disappointing.
Thank you for your feedback, and we're truly sorry for the inconvenience.
We understand how frustrating it can be to run into issues while setting up your first campaign. Our support team is available 24/7, but it looks like the live chat widget may not have appeared due to the browser settings. If data tracking or cookies are blocked, the chatbox might not load properly. You might want to check if any browser extensions (such as ad blockers or privacy tools) are preventing it from displaying.
Regarding the reported bug, we’d love to investigate and resolve it for you. However, as the app is currently disabled, we’re unable to check the root cause. If you're open to it, could you enable the app again? Our team is ready to look into this as a priority.
We also responded to your email and are awaiting your reply. Please let us know how we can assist further!
Best,
Avada Support Team
very helpful team
Audrey! Thank you so much for your help.
Thanks Hana for your help!
Very nice app with a lot of customization and features. It works seamless in our heavily customized theme.
The support is very fast and friendly.
Une belle expérience avec le support client. Rapide, efficace et professionnel. Toujours à l'écoute. Je recommande à 1000%. Merci
Great app and excellent customer service. Audrey in particular has been amazing and so much help!
Great app with easy setup Works smoothly, but a few more customization options would make it perfect
exelant with jasmine
Really good customer support. Thank you really much to Abby for helping me with speed and efficiency.
The application is very practical and adds something extra to my store. The support is very responsive and attentive. Thanks you Jade for the help !
The support for this app is great! I had a problem with something and Charles was able to help me out with the issue fairly quick! Definitely would recommend this app!
Mr.Prakash was really fast solving my problem. He is a very nice person and very professional too! Thank you for making my life easier Parkash! *****
Avada's team always provides quick and friendly service. This time, Tiana assisted me and swiftly addressed all my questions. A big shoutout to her!
Good customer service, Hana helped me fast and good
Thank's Juliana :)
Hana m'a bien aidé avec cette application, merci beaucoup !
Just installed, and it really answers everything I need.
The support is just great, as always. I hope you guys will get someone as helpful and kind as Hana.
Une super application et facile d'utilisation . Je n'arrivais pas à configurer la campagne mais Juliana a été super gentille et m'a très bien conseillé et guider vers les étapes. Je recommande
Hana was of great help and instant reply!! It worked out perfectly and i definetly recommend this app bcs of the content and great customer service!!
Support is super friendly and helpful with all my questions and customisations to get this up and running for my store. Highly recommend!
This app is a game-changer! It's easy to use, clean interface and key features. Hana from customer support was amazing—she quickly helped me with a question and made sure everything was working perfectly. Highly recommend!
Thanks Hana, Great Help
Excellent support
I GIVE THIS 5 STARS REVIEW TO LIZ FOR THE GREAT SUPPORT ! I RECOMMEND
Une très bonne application gratuite, je pense de m'abonner au mois pour plus de fonctionnalités. Merci Pamela !
Application au top, je la recommande le service client aussi hana à su répondre à toutes mes attentes
Pamela was incredibly helpful and solved my issue alongside the technician Tony swiftly and professionally ! Great service all round and this is why I have been using avada for years
Thanks
Excellent service, the problem was very difficult to solve, and I have no knowledge about codes or programming and Hana was very patient with me and explained it to me very patiently. I definitely want to keep this app.
Nice app and profesional support. Thank you so much again . Especially after William from custumer service. he explained and help me to fix the problem who I had. Thank you
客服非常贴心。 感谢接待我的liz，Tiana 和 Tony。我的问题很多，他们都一一帮我解答并实现我的需求。非常推荐这个插件。
Very good customer service, replies quickly and takes the time to explain thoroughly. I had “Esther” as my support and she is very patient and resolved all my issues. I couldn’t activate the widgets and she explained everything step by step. I highly recommend.
Great experience with Anivia, very kind and professional. Assistance was very specific and quick. All praise!
Liz and toby solved my problems with the app in no time, avada's customer service is really the best i'v seen, they are always very helpful and respond really quickly to any questions or issues i may have.
The app and the support team are both up to the mark. Appreciated the help I got from Lydia, one of the support staff who did assist me with prompt replies and got the job done.
Thank you.
Great support. Especially Sunny thanks a lot.
Team is supportive specially hana she guided me throughly and helped in setting
Emily's quick help got me out of some trouble I was spending too much time on! Fast, and professional. Thank you!
The tech team was very helpful, thank you Emily
Very helpful app, Audrey really helped me out.⭐️⭐️⭐️⭐️⭐️ 5 star
I got a very helpful support, sunny was very kind to me and she was also very patient!
A minha experiencia com o apoio da Sunny foi espetacular ela resolveu os meus problemas e estou muito satisfeito.
Sunny Is the Best
Thank you, Emily and Anivia for your hard work. I was surprised that this morning everything was working, the app is awesome it deserves more than 5 stars and the customer service is the best I have ever encountered. Once again Thank you
Every store needs an upsell/cross sell app to show visitors more of your products, which increases AOV! This is my favorite upsell app, and the support is super helpful and fast!
Great experience with this app fantastic loved it so much. And great support with Esther.
Lydia m'a très bien conseillé et aider dans ce que je voulais
absolutely delighted with avada, It has made my online selling experience so much smoother, Also, I want to thank Tiana, her customer service has been exceptional, I would recommend this app to anyone looking to improve their Shopify experience
Thanks to Abby for the kind and rapid response! It's a nice app with no price and I hope your team can fix the issue of displaying the discount with no decimals.
Avada has helped me a lot on my queries and have guided me various times. Especially Hana thanks a lot. More than just satisfied from AVADA
muy bien esther! Gracias