Avalara TrustFile

Avalara TrustFile

by Avalara TrustFile

Automated sales tax return preparation and filing

1.7 of 5 stars(6 reviews)

Automatic, ready-to-file

Sync your sales data and we'll tell you where, when and how much to file each filing period.

Integrates with any platform

TrustFile integrates with the most widely used shopping carts, marketplaces, and accounting software to consolidate your all your sales data

Never miss a filing deadline

Set up auto-file and we'll file your returns automatically. Otherwise we'll send filing reminders each month you have returns due.


About Avalara TrustFile

Automated state sales tax filing for Shopify sellers

Prepare and file your sales tax returns in just minutes with Avalara TrustFile. With automated sales tax return preparation and filing, you can check sales tax returns off your to-do list and get back to growing your business.

  • AUTOMATIC, READY-TO-FILE RETURNS: Sync your sales data and we'll tell you where, when and how much to file each filing period.

  • INTEGRATES WITH ANY PLATFORM: TrustFile integrates with the most widely used shopping carts, marketplaces, and accounting software, and also accepts CSV data files.

  • NEVER MISS A FILING DEADLINE: Set up auto-file and we'll file your returns automatically. Otherwise we'll send filing reminders each month you have returns due.

  • COVERAGE FOR TAX EXEMPT SALES AND MERCHANDISE RETURNS: TrustFile takes these types of transactions into account when preparing your sales tax returns so you no longer have to file amended returns.

  • PRICING THAT DOESN'T FLUCTUATE BY SALES VOLUME: Your TrustFile subscription pricing will stay the same regardless of your monthly sales volume.

  • EXPERT SUPPORT: TrustFile is backed by Avalara, the leader in sales tax automation. You’ll get access to our self-service support center as well as our comprehensive support staff.

Integrates with

  • Amazon,
  • eBay,
  • QuickBooks,
  • Magento,
  • Xero,
  • Etsy

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Support

Pricing 30-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

$24/month

  • Sales Tax Liability Reports 
  • No Charge Based on Transactions
  • Signature Ready Reports
  • Automated syncing with Shopify 
  • Unlimited Support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

1.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    33% of ratings are 5 stars
    (2)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    17% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    50% of ratings are 1 stars
    (3)

Most recent reviews

IMBŌDHI

It's really an awful company. I do not recommend using Avalara. They told me we reached economic nexus in NJ. After I paid for them to register us, and after collecting thousands of dollars in taxes from customers, a customer told me that NJ does not collect sales tax on clothing. My store only sells clothing. Ava tax told me that I should have consulted a tax professional. Honestly, I don't even know what service they provide.

Celebrate Vitamins

If you have any stores connected to your Shopify (Amazon, ebay, etc.) do not sync with this app. If you have Trustfile syncing with Amazon directly it can determine the the taxes that are remitted directly by Amazon. If those orders come through the Shopify integration Trustfile will treat the orders as shopify orders and record them as tax that is due to the state. This not only doubles your taxes from the duplicate orders recorded, it also does not allow for taxes already remitted via amazon to be accounted for. I have spent weeks on this issue and finally received the only work around by avalara, recommending not using this app to synchronize the transactions.

Here is the final response from Avalara on my ticket:


I researched the issue and unfortunately, you were given misinformation. There's no way to exclude transactions from syncing into TrustFile, because it's a pure sync - all data goes in. AvaTax allows for that but not TrustFile.

The workaround would involve importing your Shopify transactions, less the Amazon transactions, into AvaTax instead of syncing.

Let me know if you have additional questions.

Athena

Vitopia

This app and the support are beyond terrible. I signed up for the free trial and ran the report for Q1. It only pulled in data for March. I called customer support and after being on hold for a long time they said they are not sure what happened and they would call me back. It has been 3 weeks and I have left multiple emails and messages and nobody responds. They have taken terrible service to a new level.