Avalara TrustFile

HORRIBLE DO NOT USE. It deleted all my tax info and then when I tried to log in the screen was blank. After already paying it wanted me to restart a membership I already had. I contacted customer service and never got an answer It went on for 2 weeks .

Horrible app. Stopped working at some point and we lost tens of thousands in uncollected sales tax.

If I could give Avalara zero stars I would. I just wanted to sign up for the free trial to see how it worked. First of all, it's a horribly designed non user friendly application that isn't actually made for Shopify. I had no idea where to start upon logging in. After that, I just wanted to find out how much it would cost. They are not transparent about the fee structure and the services you actually get. Even the sales rep wouldn't give me pricing and details without wasting my time setting up a zoom call and was extremely arrogant. Their chat support team, and their sales rep was also dishonest about the ability to auto-exempt Amazon orders feature. The feature did not work and I found no documentation about it. Also - half the support documentation leads to broken links so if you need help setting things up you are on your own. After I decided to use TAXJAR (A MUCH BETTER APPLICATION THAT SERVES THE SAME PURPOSE) I decided to try and cancel our Free Avalara Trial. I received some bogus "Cancellation Request Acknowledged" email saying that they had to "process" my cancellation and never received a follow up on whether or not my free trial was cancelled. I had to reach out to 3 different contacts at Avalara just to find out if we were infact cancelled from the free trial and not about to be billed. I wasted more time and energy just trying to cancel this horrifying service than I did setting up my entire sales tax reporting workflow in TaxJar. Horrible company, arrogant sales team, poor customer service, and unskilled app developers. DO NOT USE AVALARA. I WOULD RATHER FILE MY SALES TAX MANUALLY THAN GIVE THIS HORRIBLE COMPANY OUR BUSINESS.