AV TikTok Pixel Facebook Pixel

Hi there, this is Selena from Avantify Team
Thank you for choosing our app for your business and I really apprciate it

Regarding your concern, I just noticed that you left a 1 star review for us and let us know that we haven't replied to you in 1 month. As I checked, you contacted us in 25th July, after that our support team contacted again to you after 1 day. The email is sent in 26th July. (screenshot: https://prnt.sc/CKZIn9EnJSsp)

I am sorry for the issue you are facing with our app, and the bad experience with us, I hope you can give me a chance to support you with all my efforts.
Please contact me here in the livechat then I can support you all the time.

Look forward to hearing from you soon

Selena

Dear Alex,

Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating it must be when things don't work as expected.

Our team has been eager to assist you and had reached out to help investigate the TikTok Pixel issue. However, we haven’t received a response from you yet. We would still be very happy to work closely with you to identify and resolve any discrepancies in the data.

We’ve also noticed that the app is still installed and active on your store, which gives us hope that we can still support you in getting everything running smoothly.

If you're open to it, please reach out to us directly via live chat or , and we’ll ensure your issue is handled by a real team member promptly.

We sincerely hope you’ll reconsider your review after giving us a chance to assist. Your satisfaction means a great deal to us.

Warm regards,
Landry

Hi there, thank you so much for your glowing review! We’re delighted to hear that our support has been helpful and prompt, and that the integration and insights are serving you well. Your recommendation means a lot to us! If there’s anything else we can do to assist, just let us know. 😊

Daisy from Avantify