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The app stopped working. I don't know what happens but I started to have some problems with the automated prices that don't work properly and now the app has been excluded by Avasam, so I tried to reconnect but still not working. will see.
Dear OgreStore,
We're sorry to hear that you've been experiencing issues with our app. We understand how frustrating it can be when something you rely on stops working properly. We'd like to apologize for any inconvenience this may have caused you.
Our team is currently investigating the issue with the automated prices and we hope to have it resolved soon. As for the app being excluded by Avasam, we're not sure what might have caused this, but we'll look into it further.
In the meantime, we recommend trying to reinstall the app or contacting our support team at support@avasam.com for assistance. We want to ensure that our app is working as intended for all our users, and we appreciate your feedback in helping us improve.
Thank you for your patience and understanding.
Best regards,
Avasam team
I used this service but it was quite choppy and slow. Good idea for dropshipping to the UK with fast delivery but the app was a bit disappointing. Unsubscribing was a pain and they are reluctant to give money back, I had to complain to shopify before any action had taken place and uploaded proof/receipts but they still wouldn't help out. I cancelled a month ago and yet they still tried charging me for the upcoming month even though i had enough of the app. Emails are slow to respond and typically take days. I would like for it to be improved in the future as i am not letdown as a whole
Dear Blayize,
Thank you for taking the time to provide your feedback about our service. We appreciate your honesty and want to assure you that we take all feedback seriously, as it helps us improve our service for all our customers.
We apologize for any inconvenience you experienced with our app, including the slow performance and difficulty with the cancellation process. We understand that a poor user experience can be frustrating, and we are committed to improving our service to ensure that our customers have a seamless experience from start to finish.
Regarding the refund issue, we understand that this must have been frustrating for you. We have investigated this and can confirm that the refund has been fully applied back to your account. You will not be charged any further. We apologize for any inconvenience this may have caused.
Thank you for your patience and understanding. We hope to earn back your trust and your business in the future.
Best regards,
Avasam team