Product Options Variant Option , 829 reseñas
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The Customer Service is NOT always available. They say 8am-6pm for live chat, but that is definitely not for any US time zones. Email help takes time, so when you have an issue with your store, the live customer support is not available and you have to stay up into the night to get a live person to help you. On 5/25/23 they upgraded a feature and it does not work at all. Again, no customer support to help, so I have to disable items from my store and stay up late so I can get this fixed. I know it's free, but you get what you pay for.
Good day to you, Ellebell Design Company!
This is Artemis from the Avis Product Option Team. Thank you for your constructive review and I am sincerely sorry that this happened and we could not support you in a more timely manner.
The situation has been resolved completely and I have sent you an email with further detailed information.On top of that, I have also raised a request to our manager to expand our team size so that we can cover all the time frame to assist our customers better. One more time, I sincerely apologise for this limitation.
I’m looking forward to hearing back from you so we can get in touch and work together to make sure that everything is working alright for you now.
Your success and satisfaction is always our top priority.
If you need any further support with our app, please reach out anytime via Email (help@avisplus.io), we'd always be more than happy to help.
Wish you all the best!
Artemis
Avis Support Team Manager
Attention!!! DONT DOWNLOAD THIS APP IT WILL F**K UP THE CODING OF YOUR WEBSITE AND IF YOU CONTACT THEM THEY CAN'T RESOLVE THE PROBLEM THAT THEIR APP CREATED !!!
Hi, area043™
This is Judy from the Avis Product Option Team. Thank you for reaching out and bringing this to our attention.
I am sincerely sorry that this happened and that we could not sort it out for you in a more timely manner.
We have sent you 2 emails with further detailed solutions. I'm looking forward to hearing back from you so we can get in touch and work together to make sure that everything can work alright for you as soon as possible.
Your success and satisfaction are always our top priorities.
If you need further support with our app, please reach out anytime via Email (help@avisplus.io) or in-app Live chat, we'd always be more than willing to help.
Wish you all the best!
Judy
Avis Support Team Manager
App just randomly stopped working - it's enabled but can't be accessed via the admin. Real shame as this app had great potential and you can setup with ease.
Good day to you, Heidi Bakery!
This is Judy from the Avis Product Option Team. Thank you for reaching out and bringing this to our attention.
I am sincerely sorry that this happened and that we could not support you in a more timely manner.
The situation has been resolved completely and I have sent you 2 emails with further detailed information. I'm looking forward to hearing back from you so we can get in touch and work together to make sure that everything is working alright for you now.
Your success and satisfaction are always our top priorities.
If you need any further support with our app, please reach out anytime via Email (help@avisplus.io) or Live chat, we'd always be more than happy to help.
Wish you all the best!
Judy
Avis Support Team Manager
"expected a valid shop query parameter " I can´t fix this problem since a couple of days - can you help me please?
Good day to you, FRESITA!
This is Judy from the Avis Product Option Team. Thank you for bringing this to our attention.
I am sincerely sorry that this happened and sadly we did not receive any contact from you to fix it for you in a more timely manner.
The situation has been resolved completely and I have sent you 2 emails with further detailed information. We also tried reaching out to you via other channels but have not received any reply yet, I hope we can get in touch to discuss this further and make sure that everything is working alright for your store now.
If you need any further support with our app, please reach out anytime via Email (help@avisplus.io) or Live chat, we'd always be more than happy to help.
Wish you all the best!
Judy
Avis Support Team Manager
Difficult to use, the UI is stressful. Not user friendly, have to study and learn before you can actually get anything done. And I'm a person familiar with code.
Good day to you, Breethe Activewear!
This is Artemis from the Avis Product Option Team. I am sincerely sorry that our app does not meet your expectation and for all the frustration you have been through.
We really appreciate your constructive comments about our app. We promise that we will do our best to improve and make the app more well-rounded in the future. Would you mind giving us another chance to support you with our app? Here the link to reinstall the app, just for your convenience: https://apps.shopify.com/avisplus-product-options?locale=fr
Your success and satisfaction are always our top priorities.
If you need further support with our app, please reach out anytime via Email (help@avisplus.io) or in-app Live chat, we'd always be more than willing to help.
Best regard,
Artemis
Customer success manager