AvisPlus Product Options

Hi Mr. Ly Bao Phan and team, this is Judy from the AvisPlus Support Team. Hope you are having a wonderful day!

Thank you for your great comment on the app and the support team! We are excited to know that you are having a great experience with the app and the support we deliver. We will keep up with the hard work to make our service better and better every day.

If you need any further assistance with options customization, don't hesitate to contact us via Email, or LiveChat, and we will always be more than happy to help.

Best regards,
Judy
AvisPlus Support Team

Chào anh Minh, em là Judy từ team phát triển app AvisPlus đây ạ. Cảm ơn anh rất nhiều vì đã lựa chọn app và ủng hộ chúng em ạ!

Chúng em sẽ cố gắng cải thiện app mỗi ngày để đem đến cho anh dịch vụ tốt nhất. Rất mong có thể đồng hành cùng anh lâu dài!

Bất cứ lúc nào cần hỗ trợ hoặc có góp ý cho app, hãy liên hệ với chúng em qua tính năng LiveChat của app hoặc qua email ạ.

Chúc anh một ngày tốt lành!

Judy
AvisPlus

Good day to you Patrick and the Cheermix team,
This is Judy from the AvisPlus Support Team. I am very sorry for the frustration you have been through and thank you so much for your straight and honest review. We appreciate every constructive comment and idea that can help us improve ourselves and deliver better service every day.

There are a few things that I would like to clarify to you and all merchants who are reading this to avoid any misleading or unclear information: The custom items created using our Add charge feature are recognized by Shopify as Virtual products, which do not include a description picture, thus will appear with the Shopify Default Placeholder image. The reason why we are unable to add pictures for the Virtual products is that Shopify does not support them at all.

This matter has been raised in the Shopify Community for a long time and up until now, no support or solution has been given from Shopify Support. Here is a related post where one of the Shopify Experts _ Alex confirmed that Shopify does not support images being added to custom items:https://community.shopify.com/c/shopify-apis-and-sdks/how-to-attach-image-thumbnails-to-draft-order-w-custom-line/td-p/552986

AvisPlus team has been and will keep on working with Shopify Support and Developers to find a solution for this. Thank you for choosing us and for all the support you have for our team. I hope we will be able to solve this in the near future and once I have any updates, I will notify you right away.

I wish all the best for you and your business!
Judy
AvisPlus Support Team