AWeber Email by Combidesk

Terrible Experience - Clunky Interface and Poor Customer Service

I've been thoroughly disappointed with AWeber. The interface is incredibly clunky and difficult to navigate, making simple tasks more time-consuming than they should be. To make matters worse, the customer service is abysmal—responses are slow and unhelpful, leaving me frustrated and without solutions. After struggling with AWeber, I switched to Klaviyo, and the difference is night and day. Klaviyo is far superior in terms of ease of use, features, and customer support. I wouldn't recommend AWeber to anyone; save yourself the headache and choose a better platform like Klaviyo.

Unbelievable. AWeber force a move to use this app (or another more expensive app that is simply not required) and when trying to connect to AWeber from my Shopify store, the link goes to a 404 error page. And of course the LIve chat is not live and I have to wait over 48 hours to get a response from a person. Not a good start!

I received your response via Shopify and not directly so when you wrote 'let you know if there are still issues', I am wondering how you anticipate I can do that when you did not provide an email address!!??

Finally fixed by using Chrome but apparently by accident as Combidesk reported no issue on their side despite informing me that at least one other customer had the same problem but had to use Edge to make the installation . Still awaiting a response to questions as to the correct setup as the help area is years out of date, and the wording is unclear.

I've been with Aweber for years and have no complaints.