评论 (33)

整体评分
4.8
每个评分等级的数量
  • 88% 的评分是 5 星
  • 3% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 9% 的评分是 1 星
2022年10月1日

al iniciar la pantalla de pago (COD) se abre automáticamente la vista del carro de compras, he enviado correos solicitando soporte y nunca me respondieron, no hay mas formas de contactarlos, parece que no les importa los usuarios con casos reportados a ustedes.

SoluMarket
哥伦比亚
4个月 人在使用应用
AwesomeApps已回复 2022年10月1日

Dear Diego,

We have replied to each email you sent us but we have never received an answer from you.

Regarding your issue, you have enabled the option to open the cart drawer in your settings. That is why the cart drawer is displayed when clicking on the Checkout button. If you do not want it to be displayed, you can disable this option.

Please check your inbox or spam box and let us know if you have well received our email by replying us, so we can assist you accordingly.

Best regards,
Olivier from AwesomeApps

2021年2月16日

I just wanted to try the 14 day trial and they have charged me, I await your response, I already sent you an email

Suprile
西班牙
2天 人在使用应用
AwesomeApps已回复 2021年2月17日

Dear Suprile,

We have well noted your complaint and have replied to your email as well.

As explained, Awesome Quantity has a 14 days free trial starting on the first day of installation.

According to our datas, you have reinstalled our app over 14 days after your initial installation.

Please note that we don't have the ability to charge without the consent of our clients as payments are managed by Shopify. 

In order to request a refund, you will need to contact Shopify support services. They will then get back to us. After that, we will be able to confirm the refund for you.

We hope that our explanation is clear enough and we are deeply sorry for the inconvenience.

Best regards,
AwesomeApps Team

2021年7月10日

WHEN DOWNLOADED MY WEB SITE HAD A LOT OF PROBELMS!!! THE MOST IMPORTANT WAS NO ANY PAGE WAS ABEL TO BE OPENED, WITHOUT REFRESH IT!!!!

Alchemist Labs
希腊
大约16小时 人在使用应用
AwesomeApps已回复 2021年7月10日

Hello,

Thank you for contacting us.

We made some investigations on your website and test if our script was involved with your issue.

Just to be sure that we understand your issue: Your website displays a blank page when loading a new page.

After investigation, it seems that it is because your website is loading a broken script. So, we investigated your website and the broken file is the following one:

cdn.shopify.com/s/files/1/0252/2162/7994/t/4/assets/instantclick.min.js?v=2009242200098068415

Please note that this file is not related to our app. In fact, it seems that your issue comes from this file: assets/instantclick.min.js.

Could you please remove this file on your theme and let me know if it works again? Unfortunately, because you have uninstalled our app, we are not able to do it for you as we don't have access anymore.

I remain at your disposal if there is anything else I can do to help.

Best regards,
Olivier from AwesomeApps