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Achtung: Extreme Kostenfalle! Die beworbene Funktion
"Du brauchst deine Transaktionen also nicht mehr manuell zu genehmigen oder abzulehnen"
existiert so nicht! Nur komplett stornierte Bestellungen werden übertragen, nicht bezahlte oder retournierte Bestellungen werden ignoriert, wodurch schnell große Summen zu hoher Provision gezahlt werden. Ich habe den Support auf dieses Problem hingewiesen, woraufhin man mich nur damit vertröstet hat, das Problem "weiterzugeben". Was auch immer das bedeuten soll: Die Problematik ist also bei Awin bekannt, aber wird trotzdem weiter beworben. Unseriöse Geschäftspraktik.
Edit: Zur Antwort auf die Rezension: Ihr Support ist leider überhaupt nicht hilfreich gewesen und hat den Hinweis auf falsche Informationen in Ihrer Bewerbung ignoriert. Zusätzlich hat er keinerlei Informationen bereit gestellt, wann die eigentlich versprochenen Funktionen bereitgestellt werden und sich auch geweigert, mich darüber auf dem Laufenden zu halten. Eine Entschädigungszahlung zu in der Vergangenheit aufgrund der Falschinformationen entstandenen Schäden wurde auch nicht gezahlt. Ich muss daher dabei bleiben: Leider ein unterdisch schlechter Support von Awin.
Lieber Advertiser,
vielen Dank für das konstruktive Feedback.
An dieser Stelle möchten wir hervorheben, dass wir das konstruktive Feedback an unsere Produktentwicklung weitergegeben haben und durchaus ernst nehmen. Aktuell können wir jedoch keine konkrete zeitliche Einschätzung treffen, inwiefern weitere Updates erfolgen werden. Gleichzeitig möchten wir betonen, dass wir den Feature-Umfang sehr intensiv im Rahmen der bisherigen Kommunikation erläutert haben und es laut unserem Verständnis zu einer unterschiedlichen Auffassung kommt, welche Funktionalitäten das Plugin aufweist.
Viele Grüße
Dein Awin Team
Klare Empfehlung!
Wir nutzen die Awin-App seit einigen Monaten und sind äußerst zufrieden. Die Integration verlief reibungslos, und alle Vereinbarungen wurden zuverlässig eingehalten.
Der Kontakt zu unserer Ansprechpartnerin Alicia ist hervorragend – wir erhalten stets schnelle und hilfreiche Antworten. Besonders schätzen wir die proaktive Arbeitsweise des Awin-Teams, das regelmäßig mit neuen Ideen und Optimierungsvorschlägen auf uns zukommt.
Das zeigt deutlich, dass Awin wirklich an einer erfolgreichen und langfristigen Partnerschaft interessiert ist. Insgesamt können wir die Awin-App als Affiliate-Lösung für Shopify uneingeschränkt weiterempfehlen – professionell, zuverlässig und mit einem starken Fokus auf partnerschaftliche Zusammenarbeit. Ein großes Dankeschön an Alicia und das gesamte Team!
The so-called “Essentials Service” from AWIN is a huge disappointment. It consists of just two emails explaining how to link your shop, with no meaningful support beyond that. The service fees are exorbitantly high and the billing process is confusing. After over a month of use, I’ve seen zero effective traffic or conversions from AWIN. Completely ineffective and not worth the cost.
Hi Best Ceramics,
Thank you for sharing your feedback.
We're sorry to hear that your experience with the Essentials Service did not meet your expectations. We strive to support all of our partners effectively and did make multiple attempts to engage both before and after the program went live. This included outreach during the setup phase, a dedicated Launch Call offer (which was declined in favor of email communication), and timely responses with detailed guidance and resources. While we regret that these efforts did not lead to the results you were hoping for, we remain committed to helping our partners succeed and are always open to further collaboration or feedback to improve the experience.
If you need assistance, please don’t hesitate to contact our support team directly: https://success.awin.com/s/contactsupport?language=en_US. We’re here to help and ensure you get the most out of the service.
Best regards,
The AWIN Team
We’ve been working with Awin for almost a year and couldn’t be happier. The Core Package gives us outstanding support and thanks to Awin we’ve connected with publishers we would never have come into contact with otherwise. Highly recommended!
Hi there,
Thank you! We're pleased to hear the Core Package has been valuable and helped you connect with new publishers. We truly appreciate the positive feedback.
Best regards,
The Awin Team
I have been working for a big Dutch brand, and we are working with AWIN for over 2 years now. The service is very good, we have account management & we always get very quick help. The revenue from affiliate marketing is insane for both top funnel and lower funnel.
I would recommend all big brands, but also small brands to work with AWIN to increase revenue.
Hi, Zelesta.de, thank you for your thoughtful feedback!
We're thrilled to hear that affiliate marketing has delivered strong results for your brand, and that our team has been able to support you effectively. We truly value your recommendation and look forward to continued success together.
Kind regards,
The Awin Team
I've spent months talking to Awin support explaining that this app doesnt work for syncing product feeds and they keep just sending me documentation to the set the app up. I've already set it up but IT DOESNT WORK.
We're really sorry to hear about the ongoing frustration you've experienced with syncing your product feed. We understand how discouraging it is to keep receiving setup documentation when you've already completed the steps and the issue still isn’t resolved. That’s not the level of support we aim to provide.
We’d like to take a closer look at your specific case to better understand what’s going wrong and ensure it’s escalated to the right technical team. Please reach out to our Support team via https://success.awin.com/s/contactsupport, using the subject line "Shopify Review", and include your account ID and a brief description of the problem. We'll do our best to assist you more effectively.
Best regards,
The Awin Team
Very disappointed with AWIN.
They continue to send me invoices despite us leaving their programme 2 weeks ago.
Despite me putting a lot of work into my programme, creating bespoke AWIN banners, offers, text links and even paying for advertising there has been a low number of click throughs and sales.
I also had issues with one of their affiliates "Skimlinks" who converted all of my hard earned links from the national press into affiliate links, destroying my SEO work from the last 3 years. Not a great experience.
We’re really sorry to hear of the difficulties you’ve had with our support team and app. This definitely doesn’t sound like the service we try to provide to our advertisers. I’ve looked into your case personally and will be in touch directly to discuss it. Our apologies again for any inconvenience caused.
ok I do not know how to describe awin.
- They take attribution of pretty much all the sales they can possibly can, even if they are not driven by awin.
- Even if you cancel the commisions for the affiliates, they will try to charge you.
- we have had custom made orders from customers that we had for years that they attribute themselves, claiming that the customer had a "cookie".
i do really believe is a bit of a scam, we will not recommend.
Dear Velodrom CC,
Thank you for taking the time to share your experience. We're truly sorry to hear that you've encountered these issues, and we understand how frustrating this must be.
We take concerns about attribution and billing very seriously, and what you’ve described is not the standard we aim to uphold. We’d really appreciate the chance to investigate this further and clarify what happened. Please reach out to our Support team via https://success.awin.com/s/contactsupport using the subject line "Shopify Review" and include your account ID along with a summary of the issue. This will allow us to escalate the matter and ensure it’s looked into promptly by the appropriate team.
We want to be fully transparent and work with you to resolve any misunderstandings or errors. Thank you again for your feedback, it helps us improve.
Warm regards,
The Awin Team
Buona app di collegamento, anche se non utilizziamo tutti i servizi.
Grazie per il tuo feedback! Siamo felici che tu trovi l’app utile per i collegamenti. Se hai bisogno di assistenza o vuoi scoprire come sfruttare al meglio tutti i nostri servizi, il nostro team di supporto è a tua disposizione.
Cordiali saluti,
Il Team Awin
I wish i would have read more reviews before installing AWIN. The platform sneaks sales through you didn't approve and they continue to send invoices for sales they didn't drive.
Hi Sprints INC,
Thank you for your review and we apologize for any frustrations you have experienced when working with Awin. If you’d like to discuss the above-mentioned issue further with a member of the team, you can contact our affiliate support team here: https://success.awin.com/s/contactsupport.
Otherwise, you can reach us via email at US-AdvertiserSupport@Awin.com. Sometimes our emails go to spam; if you don't receive a response from us we recommend checking that folder.
Sincerely,
The Awin team