Very disappointed with AWIN. It has slow / non-existent customer service from their email help team. The app is glitchy and despite several emails to them, it is still asking me to download the app even though my programme is live.
Despite me putting a lot of work into my programme, creating bespoke AWIN banners, offers, text links and even paying for advertising there has been a low number of click throughs and sales. I had issues with one of their affiliates "Skimlinks" who converted all of my hard earned links from the national press into affiliate links, destroying my SEO work from the last 3 years. Not a great experience.
We’re really sorry to hear of the difficulties you’ve had with our support team and app. This definitely doesn’t sound like the service we try to provide to our advertisers. I’ve looked into your case personally and will be in touch directly to discuss it. Our apologies again for any inconvenience caused.
The app is free to install, but you'll have to have your Awin account number to integrate it. Joining Awin is very expensive, plus there is an additional monthly fee. If you're a small business looking at getting into affiliate marketing, this isn't for you. The bulk of what's offered are coupon & shopping sites and the marketplace is difficult to communicate effectively with publishers which also come with their own fees. The platform hasn't been a good experience for us, so we'll be partnering with someone else in the coming months and writing this off as a painful learning opportunity.