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Fraudulent company. They'll take your money and then stop responding altogether.
We had very little traffic attributable to Awin and no conversions over the course of several months. We tried to reach out to the Client Services team to get assistance, and they simply didn't respond.
They charge exorbitant "start up fees" so that you can trade one email with a technical team who provides no guidance, because all you have to do install the Shopify app. I suspect they make most of their revenue signing up customers and then hoping they forget that the app is installed.
Hello Battery Wholesale,
We're sorry to hear you didn't enjoy your experience with Awin and our Shopify app. Our goal is to always provide best-in-class solutions and support, along with competitive pricing. Should you still wish to optimize your affiliate marketing activity via Awin, we recommend visiting our Advertiser Success Center for various guidance on technical integrations, navigating the platform, partnership opportunities, and more: https://advertiser-success.awin.com/. Additionally, our team is happy to further assist and you can reach them via email at US-AdvertiserSupport@Awin.com. It sounds like you may have not been successful in receiving a response from our team but please note sometimes our emails go to spam folders; if you don't receive a response from us we recommend checking there.
Sincerely,
The Awin team
Avoid this app. You won't get any benefits for your business.
Hi Raine,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
Please can you contact our Advertiser Success team via: https://success.awin.com/s/contactsupport with a subject title 'Trustpilot Review'. Please also send further details (Advertiser ID, an overview of the above) and a member of the team will respond to your message with priority.
We appreciate your patience and will be in touch once you send through further details.
Sincerely,
The Awin Team
Absolutely disappointing service! The commission was suddenly miscalculated without any changes from our side, I can only guess that the app caused the issues. Unfortunately, I never received any answer to all of my urgent emails seeking support.
We're really sorry to hear about your disappointing experience. This isn't the level of service we aim for, and we apologise for any inconvenience caused.
To get to the bottom of the commission miscalculation swiftly, we'd appreciate it if you could email: dach-technicalclientsupport@awin.com and share more details.
We're committed to making things right, and your feedback is crucial in helping us improve.
WARNING!!! This app will charge you a $550 (!!!) setup fee. We live in Online Age. I have no idea why they charge these hefty unrealistic fees. Not only that, the monthly fee is $30. I do not recommend this app/provider, the fees are unfair. There are fair affiliate platforms that only charge a fee when an affiliate has made a sale of your product/service.
Hi PicToArt,
We're sorry to hear you haven't enjoyed your experience with Awin so far. While we strive to offer transparent and fair pricing on Awin, and have various affiliate marketing solutions available. Our team would be happy to discuss these with you in greater detail, and you can reach them at us-newbusiness@awin.com.
Thank you,
The Awin team
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We're sorry to hear that you’ve had trouble using the platform. We'd like to understand more about the issue so we can help resolve it. Please reach out to our Support team via https://success.awin.com/s/contactsupport, using the subject line "Shopify Review", and include your account ID along with a brief description. We'll be happy to assist you further.
Best regards,
The Awin Team