전체 평점
3.9
평점 수준당 개수
  • 평점의 64%가 별 5개입니다
  • 평점의 8%가 별 4개입니다
  • 평점의 8%가 별 3개입니다
  • 평점의 4%가 별 2개입니다
  • 평점의 16%가 별 1개입니다
2022년 12월 9일

Very disappointed with the customer service. When there is an issue they take forever to respond. I placed a big sample order and submitted a claim for three of the items because they did not come out like the mock-up. It’s been over two weeks and still nothing. If I dropped shipped the items and my customers had complaints I would have had to refund them and take a loss and possibly lose my customer. I even sent three messages and still nothing. They would have gotten five stars if they had better customer service. I gave them an extra star because most of the designs came out nice. Customer service is the utmost important thing in business because it can make or break a business. Without it, you have nothing. If they could improve that part they would have an amazing company.

The Art of Black Motherhood
미국
앱 사용 기간 대략 1개월
답글 Awkward Styles개 2022년 12월 9일

Hi there,
We are sorry for your experience. Our response time is usually lower than 3 hours, even during the peak season. We use intercom to follow all metrics. Our team is checking to see if there was a glitch during your claim process.
Thank you for your feedback and business.