Classificação geral
3,9
Número por nível de avaliação
  • 64% das avaliações são de 5 estrelas
  • 8% das avaliações são de 4 estrelas
  • 8% das avaliações são de 3 estrelas
  • 4% das avaliações são de 2 estrelas
  • 16% das avaliações são de 1 estrelas
9 de dezembro de 2022

Very disappointed with the customer service. When there is an issue they take forever to respond. I placed a big sample order and submitted a claim for three of the items because they did not come out like the mock-up. It’s been over two weeks and still nothing. If I dropped shipped the items and my customers had complaints I would have had to refund them and take a loss and possibly lose my customer. I even sent three messages and still nothing. They would have gotten five stars if they had better customer service. I gave them an extra star because most of the designs came out nice. Customer service is the utmost important thing in business because it can make or break a business. Without it, you have nothing. If they could improve that part they would have an amazing company.

The Art of Black Motherhood
Estados Unidos
Aproximadamente 1 mês usando o app
Awkward Styles deixou uma resposta 9 de dezembro de 2022

Hi there,
We are sorry for your experience. Our response time is usually lower than 3 hours, even during the peak season. We use intercom to follow all metrics. Our team is checking to see if there was a glitch during your claim process.
Thank you for your feedback and business.