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They have been solid with delivery and qualiy thus far. They can improve by allowing duplicates of existing items instead of starting a complete rebuild including picking the clothing stock item.
Thank you for your positive feedback about the delivery and quality of our products. We're glad to hear that you had a good experience with us. We are also pleased to let you know that we have enabled duplicate templates upon popular request, as we value your input and strive to continually improve our services!
I AM UTTERLY SHOCKED AND DISSAPOINTED with my experience with this company. Since January, I have encountered numerous issues with undelivered orders, and despite their promises to resolve the situation, they have failed to take any meaningful action. I strongly advise against using their services and feel compelled to share my negative experience with others.
From the start, their delivery process has been a complete disaster. Multiple customers, including myself, have not received their orders. The most frustrating part is that their proposed solution is to provide a refund, but only in the form of store credit. This is unacceptable, as it shows a complete disregard for their customers' preferences and fails to address the inconvenience and frustration caused by their poor service.
To make matters worse, my attempts to seek assistance and resolve the issue have been met with constant disappointment. Despite my efforts to communicate through video calls, emails, and phone calls, their staff has been unresponsive and unhelpful. It is incredibly frustrating to receive empty promises and false assurances without any concrete action being taken to rectify the situation.
I cannot emphasize enough how strongly I discourage anyone from using this company. Their lack of accountability, poor customer service, and failure to deliver on their promises have left me with a negative impression that I will not soon forget. I intend to spread the word about my terrible experience to prevent others from facing similar frustrations and disappointments.
In conclusion, if you value reliable and efficient service, I implore you to steer clear of this company. Their track record of failed deliveries, refusal to provide proper refunds, and overall lack of concern for their customers' satisfaction make them an unreliable and untrustworthy option. Explore other alternatives that prioritize customer satisfaction and ensure a hassle-free shopping experience
Thank you for taking the time to share your feedback with us. We would like to begin by expressing our sincere apologies for the negative experience you encountered with our shipping service. After carefully examining our communication with you, we have identified that the issue you experienced stemmed from our shipping providers and the challenges they encountered with customs in the receiving country. Unfortunately, once a package is in the hands of the shipping carrier, we have limited control over its arrival.
We understand the frustration this situation has caused, and we want to assure you that we are constantly striving to improve the experience for our users and their customers. As part of our efforts, we have recently upgraded our international shipping to fully tracked services. This enhancement is aimed at reducing the number of issues like the one you encountered, and providing more visibility and reliability for our customers.
Regarding your concerns about refunds, we want to clarify that while refunds are issued as store credit by default, we do offer the option to withdraw the credit and have it transferred back to your bank account or the card on file. We apologize if this process was not clearly communicated to you, and we would be more than happy to guide you through the steps to initiate the refund withdrawal. Please reach out to one of our team members, and they will gladly assist you in resolving this matter.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your feedback. We value your patronage and hope that you will give us another opportunity to provide you with a positive experience in the future.
App is Easy to use straight forward. Customer service is very prompt and very helpful. Prices are very fair. There are a few things I believe should be added or restructured which would send Awkward Styles over the top.
Hi there! Thank you for your feedback! We'd love to hear your thoughts on features that would improve your experience with Awkward Styles. Our DM's and emails are always open to suggestions! :)
I have been using Awkward Styles since around September 2022. I have used a few other POD companies to experience their interface, review their quality, and get a sence of what company I prefered to use. I quickly decided on Awkward Styles. I have only had one issue out of 100+ items printed. The issue was very minimal and was easy to miss in quality check. But the customer insisted and Awkward Styles took care of it no problem. They responded within 24 hours and had a new tracking number with a reprint for me within 48 hours. That was AMAZING! I will say I have had a handful of issues with their site and syncing to Shopify. I have worked with Max, Hande, and Hiram and they have all been extrememly helpful, quick to respond, and always nice and understanding. Their interface is lacking a few features that I liked from other POD companies, I have made customer service aware of these and they sent them to the team, I hope to see those improvements in the future. I forsee me using Awkard Styles for a long time, they are exceptional in quality, customer service is quick and helpful, and the over all experience is great.
Thank you for taking the time to share your thoughts and feedback about our website. We greatly appreciate your input. We're glad to hear about your positive experience, and will continue to work to provide great service and further improvements!
At first the set up on sending to production and tying your shopify account in for production orders was a little confusing, but since that has been taken care of, we havent had any issues. The customer service with Awkward Styles is amazing, the turn around on orders is quick. People have been so happy with the quality.
Thank you for your feedback, we appreciate your kind words!
I used the app to print my own designs on t-shirts and hoodies and they turned out great. I had no issue with the app when I first tried to do it and there were no hidden fees. I'd recommend this app to anyone who to use droppiping for their business.
Thank you so much for your positive feedback and for recommending our app to others! We're thrilled to hear that you had a great experience with us and that you were satisfied with the printing quality. We hope to have the opportunity to continue working with you.
UPDATED Review: The problem is now resolved. AwkwardStyles arranged a meeting with their developers, and we successfully addressed the fulfillment issue during the session. It turned out to be a system-related matter on their end, not with my store. Everything is now fixed. A big thanks to their developers for resolving this.
Hi there! Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced with our services. We understand the frustration and are actively working to resolve the issue you've encountered.
Upon receiving your concerns, we initiated an immediate investigation into the tracking info matter. While our initial analysis suggests the issue is not on our end, we are diligently collaborating with Shopify support to identify and address any potential complications. We are committed to finding a swift resolution to ensure a seamless experience for you and your customers.
As part of our ongoing communication, we have also reached out to you via email with some possible scenarios that could be contributing to the problem. These include:
a) Specific settings within your Shopify template that may be affecting fulfillment
b) Third-party apps that might be impacting the tracking info process
c) The presence of custom scripts or code that could be influencing fulfillment processes
We genuinely appreciate your patience and understanding as we work through this matter. Our dedicated support team is here to assist you every step of the way.
We understand the impact of manual order fulfillment on your time and the frustration it can cause. Rest assured, we are committed to resolving this issue promptly, and we value your business. If there are any further details or insights you can provide, please feel free to share them, and we will incorporate them into our investigation.
Thank you for your continued cooperation and for giving us the opportunity to address and rectify this matter.
I would give them a zero star review if I could. I've used multiple PoD companies in the past from the most popular to local companies in my area using Ship Station to connect to them. Someone told me to try Awkward Styles since it's one of the cheaper ones out there it could save a lot of money. I wish I just went with another provider. First, they can't print vibrant colors. Our shop has some neon colors inspired from some 80s designs. They don't even come out as pastel they come out as just the most boring tones of that color. Beyond that, their customer service is the worst I've ever experienced. They don't understand the problems they're talking about and they don't work hand-in-hand with the production team. This means that even if you claim your product was printed incorrectly the second time they send it to you it'll look exactly the same as the first time they sent it to you. So there are no improvements between prints. One of our clients ordered a tee with a maroon lettering. They ordered two adult tees and one child tee. The child tee was correct. It was maroon lettering and they kept it. The adult tees; however, both came out as a dark brown. So we requested a reprint, right? Things happen and that's understandable. So they reprinted it and they came out the same shade of brown. So I reached out to their customer support to reprint again and make sure they got the coloring right this time. Even requesting a picture before they ship to make sure everything is okay. They said they wouldn't send me a picture before shipping. They proceeded to ship it and then tell me that "they can't print the red color and this dark brown color was a close as they could get" despite the face that they sent this same client a shirt with the exact print we needed. Terrible customer service, terrible company, I highly suggest finding a different PoD company. This one is bad. We're in the process of switching to an alternative right now!
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you’ve experienced with our products and services. Your insights are valuable to us, and we appreciate the opportunity to address your concerns.
Upon reviewing your case, we noticed that our initial response did not adequately resolve the issue. We take full responsibility for the miscommunication and any inconvenience it may have caused.
One of our Merchant Support representatives will be in contact with you to see how we can enhance the quality of the products and reach the true color of them.
We highly value our partnership and want to ensure your complete satisfaction. Recognizing your dissatisfaction with the received shirts, our team issued a refund for the unsatisfactory items. You should see it reflected in your account.
Thank you for your understanding, and we look forward to the opportunity to regain your trust. If there’s anything more we can do for you, please don’t hesitate to reach out.
I'm very unhappy that I spent over 30.00 on a sweatshirt that was overpressed and you can see the faded and discoloration because of it. I reached out to request a reprint and was rejected. I have been consistently ordering from the company and have never issued a complaint. I take pride in giving my customers the best quality merchandise and I see this company does not feel the same. I have decided to cancel this app. Oh and by the way, the overpressed fade is still there even after the wash as I knew it would be.
Hi there, we really appreciate your feedback!
The Awkward Styles team would like to let you know that we are incredibly sorry to hear about the negative experience you had with us. One of our agents will be contacting you via email in regards to this so we can find a solution for your issue and hear your thoughts so we can keep improving our services for you and other merchants in the future.
We’ve shifted most all of our POD fulfillment from several companies we used over the years to Awkward Styles. They have superb quality, lots of brand selection for the garments they offer, great customer support and astonishing speed from order to arrival at a customer. Their pricing is also more competitive. Their online interface is very user friendly. It has made us and our customers delighted with the end to end POD experience.
Thank you for your feedback! You've brightened our day. :)