整体评分
3.9
每个评分等级的数量
  • 64% 的评分是 5 星
  • 8% 的评分是 4 星
  • 8% 的评分是 3 星
  • 4% 的评分是 2 星
  • 16% 的评分是 1 星
2022年12月9日

Very disappointed with the customer service. When there is an issue they take forever to respond. I placed a big sample order and submitted a claim for three of the items because they did not come out like the mock-up. It’s been over two weeks and still nothing. If I dropped shipped the items and my customers had complaints I would have had to refund them and take a loss and possibly lose my customer. I even sent three messages and still nothing. They would have gotten five stars if they had better customer service. I gave them an extra star because most of the designs came out nice. Customer service is the utmost important thing in business because it can make or break a business. Without it, you have nothing. If they could improve that part they would have an amazing company.

The Art of Black Motherhood
美国
大约1个月 人在使用应用
Awkward Styles已回复 2022年12月9日

Hi there,
We are sorry for your experience. Our response time is usually lower than 3 hours, even during the peak season. We use intercom to follow all metrics. Our team is checking to see if there was a glitch during your claim process.
Thank you for your feedback and business.