Axe Checkbox Upsell Order Bump
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Great idea, such bad service. Had this on my site for three weeks and was told that the analytics didn't work and that it would be fixed at the weekend (three weekends ago), didn't get fixed but the app then stopped taking the ticked items over to the checkout - so lost income due to the app not working.
In the end I was told that they have over 200 customers and that my issue would get looked at, but they had other issues that needing looked at first.
Was told to then uninstall and reinstall and app stopped working altogether.
Hey,
Thank you for your feedback. We appreciate you bringing this to our attention, and we fully acknowledge that we fell short of your expectations.
As a small team of two developers, we strive to provide the best service possible. Unfortunately, during my co-founder's vacation, a bug emerged with the new features I released, which I managed to fix right after our chat. I sincerely apologize for the inconvenience this caused.
Your experience highlighted critical areas where we need to improve. We take full responsibility for the issues you faced, and we are committed to learning from this to prevent it from happening again.
To make amends, I have sent you an email and will ensure that everything works seamlessly this time. Your satisfaction is our priority, and we would be grateful for another chance to serve you better.
Thank you again for your candid feedback,
Sincerely,
Ralph
Co-founder of Axe Commerce