Axe Checkbox Upsell Order Bump
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Great idea, such bad service. Had this on my site for three weeks and was told that the analytics didn't work and that it would be fixed at the weekend (three weekends ago), didn't get fixed but the app then stopped taking the ticked items over to the checkout - so lost income due to the app not working.
In the end I was told that they have over 200 customers and that my issue would get looked at, but they had other issues that needing looked at first.
Was told to then uninstall and reinstall and app stopped working altogether.
Hey,
Thank you for your feedback. We appreciate you bringing this to our attention, and we fully acknowledge that we fell short of your expectations.
As a small team of two developers, we strive to provide the best service possible. Unfortunately, during my co-founder's vacation, a bug emerged with the new features I released, which I managed to fix right after our chat. I sincerely apologize for the inconvenience this caused.
Your experience highlighted critical areas where we need to improve. We take full responsibility for the issues you faced, and we are committed to learning from this to prevent it from happening again.
To make amends, I have sent you an email and will ensure that everything works seamlessly this time. Your satisfaction is our priority, and we would be grateful for another chance to serve you better.
Thank you again for your candid feedback,
Sincerely,
Ralph
Co-founder of Axe Commerce
Very good support and easy to usw UI. Works good!
A new, evolving plugin that is worth every penny. What started as a basic fix for add-ons just keeps getting better.
Developer is actively working and took our suggestions and turned them into a reality.
Add multiple check boxes for items that usually pair well with other items. Remove the check box if it is out of stock automatically to prevent order delays.
Take it for a test ride. We've sold a lot of extra product because of it.
Thanks for your amazing and detailed review !
Ralph just helped me setting up my Checkbox. Very helpful and fast costumer support. Much appreciated Ralph. Thank you!!
You're very welcome, always here to help
- Ralph
Great app really helps alot boosting your aov and great support too
Hey, how do I contact customer support. I can't install the app, I get error:
Application error
An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command
heroku logs --tail
my email: dbzpoker@gmail.com
Ralph fixed my problem with ease, thanks for the help.
It works perfectly well and the customer support is always there to figure something out for you when you need help! Amazing App
Thanks a lot!
Great app with a friendly and knowledgeable support team!
Would recommend.
Great support. Couldn't get the widget to show and got a quick response. Problem solved.