Rezensionen (122)

Gesamtbewertung
4,8
Anzahl pro Bewertungsstufe
  • 95 % der Bewertungen sind 5 Sterne
  • 2 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 2 % der Bewertungen sind 1 Sterne
Bearbeitet am 20. Februar 2023

Support is really really fast on solving issues or providing the information. They helped us many times up to now and I am really glad to work with them. Especially, Joy and dev Dao Van Phu, Trinh Viet Anh! I used to have some issues with another b2b wholesale solution app few months ago, and the old support agent Josephine was the one who stood side by side with us. Then, a couples of issues related to restyling the form, quantity button at product page, and installing the code for some functions Quantity Increment, Order Limit, etc. appear, then the next support agent Joy Nguyen is the one that communicate with me. She is responsive and friendly. She then forward the case to the dev: Trinh Viet Anh and Dao Van Phu who quickly resolved the issues, which is caused by theme incompability. Then I had some issues with the css of Portal page. Then I contact them again and they wuickly resolve the issue also. The app works well, and I am satisfied. Congratulations BSS you have a great team with great support! Your app is good also! I will definitely contact you in the future if I need further help.

ORQA Shop - High end FPV Equipment
Kroatien
6 monate mit der App
BSS Commerce hat geantwortet 23. Februar 2023

Thank you for giving us a 5 star rating! We really appreciate it! We are delighted to hear you had a positive experience with Joy, Viet Anh, and Dao Van Phu! We strive to give efficient, friendly and reliable service and it's great to hear that we've been successful. We hope we can continue to serve you in the future. Thanks again!

21. September 2023

outstanding customer service

99 Cent Printing
Vereinigte Staaten
3 monate mit der App
BSS Commerce hat geantwortet 27. September 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.

Wish your business all good!

21. September 2023

We have a very complex wholesale solution need and this app with conjunction of the other apps from BSS commerce works perfectly, couldn't be more happy with the customer experience and the app itself. Jennie P. and the tech support have been there to handle all my questions.

Labeda Wheels
Vereinigte Staaten
3 monate mit der App
BSS Commerce hat geantwortet 27. September 2023

Thank you so much for your 5 star rating!

We really appreciate you taking the time to share your thoughts with us. We are thrilled to hear that our wholesale solution works perfectly for you, and that you are happy with the customer experience and our app. We are also glad that our support team were able to help with all of your questions.

Thank you for the positive review!

16. Mai 2023

We used this app in combination with their B2B/Wholesale Solution, to create a vendor portal store. The app is simple to use and it worked great! Some features we had to get custom-made and coded by the BSS team due to our specific use case. These customizations would only take a few days and the team outlined the entire build process before starting. The customer service is AMAZING, their team is extremely helpful and attentive to whatever issue you are experiencing and it gave us confidence in using their solutions. I would definitely recommend this app and the B2B/Wholesale Solution.

thorkitchendealerportal.com
Vereinigte Staaten
5 monate mit der App
BSS Commerce hat geantwortet 22. Mai 2023

Thank you so much for the wonderful 5-star rating!

We are delighted to hear that you had a great experience using our app in combination with our B2B/Wholesale Solution. We truly appreciate that you took the time to leave such a detailed review and that you had positive experiences with our custom-made feature builds and customer service. We are so glad that you would recommend us and that you had a great overall experience. Thank you!

21. Juni 2023

This app is very robust and works very well. I am happy with it and how it looks. What makes this product better is the support. Very personal one-to-one support from the team. Excellent. I feel very excited and confident about introducing this new feature to my wholesale customers.

DrClareApothecary
Irland
5 monate mit der App
BSS Commerce hat geantwortet 27. Juni 2023

Thank you so much for your 5 star rating!

It is truly great to hear that our app is robust and works well, and that our excellent support service has given you the confidence to introduce new features to your wholesale customers.

We are very happy to have you as a customer and we appreciate your kind words!

17. Mai 2022

I would give the team 10 STARS if could!!! Wow where do I start... I have undertaken a large project migrating a trade website from Magento 1 onto shopify WITHOUT the plus plan which has been no easy task to say the least. It has required multiple complex integrations with our warehouse management software as well as turning a basic shopify store into a trade website. The team at BSS have been absolutely invaluable to the success of the website as there app is the main functionality behind the "trade" functionality. This of course has not came without obstacles which they have been amazing and i mean amazing at working with me on. There development team has worked with other third party apps that i had to use to integrate their functions with others to help me achieve the required results. They have even prioritised a global app update to solve an important requirement with shipping needs for my account customers. More often that not with Shopify apps developers, when I need something specific from them to cater for a wider need i am simply told "no go and find a new app". Not with BSS, they find solutions and make it work one way or another. I now have a fully functioning trade websites which is entirely off spec in terms of core functionality for BSS and the third apps that I use, but between hard work and dedicate, everything is integrated and working across various complex coding. If anyone is considering a move to Shopify for their trade site but don't want to pay the $2000 to do so, these guys can make it work no problem! And what's more is the service from Emma's is second to none! I am based in the UK and have had zero problems with any communication barriers, and despite the time zone challenges, She always makes sure she communicates regularly to keep my up to date even prior to job completion. I have never been more confident in a long term partnership on Shopify to date. Thank you Emma and the Dev team for all your hard work and efforts, truly remarkable! 10 Stars!

xystostrade
Vereinigtes Königreich
5 monate mit der App
BSS Commerce hat geantwortet 13. Juni 2022

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

20. März 2022

The tool works seamlessly which is great. The support is next level to boot. I had quite a few customization requests and Jonas and his team took them on quickly and they look and work perfectly. My requests weren't exactly simple either - such as changing functionality of check boxes on items in the order form and completely moving objects. If you are using the wholesale app and want a self-serve option for your reps/customers, this is a great add on.

Baddle Pickleball
Vereinigte Staaten
5 monate mit der App
BSS Commerce hat geantwortet 21. März 2022

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

10. März 2022

We're using this app and helps us to manage our wholesale orders. It gives us the functions of what we need.
Thank you to Jonas and Madu for always helping us when we encounter some issues with the app. Also, thank you to Stephanie for assisting us when Jonas is not around. Great customer service.

Helsemin
Dänemark
4 monate mit der App
BSS Commerce hat geantwortet 13. März 2022

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

Bearbeitet am 12. Oktober 2022

Awesome app for customers in the same business sharing carts together. Staff are diligent and attentive to any problems.

planetsignshop.com
Vereinigte Staaten
4 monate mit der App
BSS Commerce hat geantwortet 12. Dezember 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

30. November 2021

Not the easiest app to use, but thanks to Steph I had the B2B portal done in 2 days. She has given me perfect support via email and I got all the functions I needed for the B2B orders!

OTSO
Andorra
4 monate mit der App
BSS Commerce hat geantwortet 8. Dezember 2021

Thanks for your kind words.

Enjoy our B2B apps now and let me know at sales@bsscommerce.com or Live Chat in case you need further support from our team.

Best,

Steph and BSS Commerce Team.