B: Wholesale Customer Accounts
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Customer Service rating: 5 stars
Really happy with the support from the BSS team. They make it easy to work together to find a solution to any of the questions I have.
Joy and Jena have been so nice and helpful!
App Review: 3 stars
This is not a plug an play app. EVERYTHING needs to be installed by the dev team. The flow of how everything works for desktop, requires you to also explicitly request for mobile and tablet as well. This is frustrating when personally, I'd expect the same behaviour for all devices as a default, not the exception. This has led to much frustration.
The only saving grace is that they have been able to provide great customer service and quick solutions to all of the issues raised. However, there have been MANY issues.
Hi team,
Such a pity to see that you've updated your review in which it seems like you are not fully satisfied with our app yet.
"EVERYTHING needs to be installed by the dev team."
=> Since we are not allowed to auto-upload code to the theme anymore, manual installation is needed. Also, every theme has a different structure and every site has its own 3rd-party app installed so it would be the best to let us help you with the setup to avoid any possible conflicts.
"The flow of how everything works for desktop, requires you to also explicitly request for mobile and tablet as well."
=> Thanks for this feedback. We've emphasized the importance of this to our team again and we will for sure improve for next requests.
Again, thank you so much for staying with our apps and sharing all the honest and helpful recommendation. Our team is always trying our best to improve your experience with our app.
If you need any further support, don't hesitate to contact us at support-sbc@bsscommerce.com or via our Live Chat from our apps.
We've added this app to our website quite recently and have already seen the benefits with customers positive reaction and experience using the Variants Order feature of the app.
We are going to use other areas of the app eventually, but so far are very satisfied with the clear changes it has brought to us.
When we started setting up the app, we did need some modifications doing so that it could conform to our exact needs, and as always, Jena and the team delivered in a professional, friendly and quick manner.
Would highly recommend!
Thank you for your 5-star rating!
We greatly appreciate your positive feedback about the Variants Order feature and the improvements it has brought to your website. We are glad to hear that Jena and our team were able to provide you with the necessary modifications promptly and efficiently.
Your recommendation means a lot to us!
The B2B Portal/Net Term app is nothing short of a game-changer for businesses like mine, and it deserves every bit of the five stars I'm giving it! I was introduced to this exceptional app by a customer service representative named Emma, who has been an absolute delight to work with.
One of the standout features that instantly grabbed my attention is the customer portal, a feature that I had struggled to find in other B2B apps. It's a game-changer for businesses dealing with net 30 customers. The ease of use and efficiency of this portal have made managing orders and accounts a breeze. It has significantly improved the experience for both us and our customers, making it a win-win situation.
But what truly sets this app apart is the array of bonus features it offers. Not only do you get the customer portal, but you also gain access to features like company users for the same customer and sales reps commissions. These additional functionalities have added tremendous value to our operations, allowing us to streamline processes and maximize efficiency, all at an affordable price.
The affordability of this app, considering the comprehensive features it provides, is remarkable. It's clear that the developers have designed it with the needs of businesses like mine in mind, making it accessible without compromising on quality.
In conclusion, the B2B Portal/Net Term app is a gem in the world of B2B solutions. Emma and her team have not only met but exceeded my expectations, delivering an app that caters to the unique needs of businesses dealing with net 30 customers. The customer portal, along with the bonus features, is a game-changer, and the affordability of the app is the icing on the cake. I couldn't be happier with my discovery of this app, and I highly recommend it to anyone in the B2B space looking for an exceptional solution. Five stars all the way!
Great support! Actually the reason why I have decided to proceed with the BSS apps. Jocelyn and the team answer within hours and have given great support. Possibility to combine different apps from the same team is also great.
Thank you so much for your 5-star rating!
We sincerely appreciate your kind words about our great support, fast response, and fun combinations of apps. We are thrilled that you have decided to proceed with the BSS apps.
We are pleased to have you as a customer and we appreciate your support!
Great functionality, but could be more intuitive on the back end! Overall very helpful to our clients.
We appreciate your feedback and rating. Thank you for pointing out our functionality and how it benefits our clients.
However, a 4-star review means you seem not 100% satisfied with our solution yet. If there might be any other issues or concerns, don't hesitate to contact us again at support-sbc@bsscommerce.com so we can help you revise your experience.
We continually strive to enhance our back-end intuitiveness, so your feedback is valuable. Thanks again!
A wide range of tools for the needs of the store, and the support is always ready to help me in all matters! Thanks for the great app
Emma and her team wonderfully help us with the requirements we need together with this app. Quick to their updates and thorough help. Great app and great people behind
Thank you so much for the 5-star rating!
We’re incredibly pleased that you and your team have had such a great experience with the app and the updates were quickly fulfilled.
Your kind words mean so much to us!
Very fast response time during the hours of operation. Fast fix to multiple issues.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
I have had a wonderful experience with the products and the company. The products are top notch and the company is super responsive in getting back to me with answers to my questions.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Very good support from the BSS team that help us every with issue that we can have, best B2B app !
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!