B2B Handsfree

B2B Handsfree

Free plan available. 7-day free trial.
Rating (3.9)
Reviews
Developer

Highlights

Built for your business
  • Works with the latest themes
  • Use directly in Shopify admin

About this app

Launched

October 9, 2018

Languages

English and German

Integrates with

Sufio, Billbee, Order Printer, Order Printer Templates

Customizable B2B registration form with EU VAT ID validation and invoicing app integration.

The customizable B2B registration form includes real-time EU VAT ID validation and fields for company name, address, phone, etc. Customers who register through B2B Handsfree can be set to tax exempt and tagged for easy creation of customer groups, special pricing (using additional apps), and more. Include your customers' VAT IDs in invoices using the direct integrations with popular invoicing apps like Sufio, Billbee, Order Printer Templates, and others.

The customizable B2B registration form includes real-time EU VAT ID validation and fields for company name, address, phone, etc. Customers who register through B2B Handsfree can be set to tax exempt and tagged for easy creation of customer groups, special pricing (using additional apps), and more. Include your customers' VAT IDs in invoices using the direct integrations with popular invoicing apps like Sufio, Billbee, Order Printer Templates, and others. more
  • Customizable B2B registration form with VAT ID validation.
  • Automatically tag and set foreign EU B2B customers to tax exempt.
  • Include customer VAT ID in invoices in Order Printer, Billbee, Sufio and others.

Pricing

7-day free trial

Free

Free

  • All features
  • For developer stores
  • For partner stores

Basic

$19/month

  • Dedicated B2B registration form with EU VAT ID validation
  • Tag B2B customers
  • Set foreign EU B2B customers to tax-exempt
  • Add VAT ID to invoice

Advanced

$29/month

  • All features in Basic
  • Add custom fields to the B2B registration form

Free

Free

  • All features
  • For developer stores
  • For partner stores

Basic

$19/month

  • Dedicated B2B registration form with EU VAT ID validation
  • Tag B2B customers
  • Set foreign EU B2B customers to tax-exempt
  • Add VAT ID to invoice

Advanced

$29/month

  • All features in Basic
  • Add custom fields to the B2B registration form

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

10 reviews

Overall rating
3.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 10% of ratings are 1 stars
December 16, 2022

Super schneller Support! Kleine Anpassungen wurde umgesetzt und das System ist einfach Top. Klare Empfehlungh

B2B Heldenglück
Germany
Time spent using app: About 1 month
October 6, 2022

Customer support is very poor, asked them to guide me through the installing process and how it works, they seem not care and keep sending their written useless tutorials. Then they offered to use other app if we don't understand their app... joke

paintlab.ie
Ireland
Time spent using app: 2 days
A9 Design replied October 6, 2022

This was a seriously puzzling and unfortunate interaction. We’re sorry that the app and our support weren’t up to your expectations. Even for us, this was a mess and we've never experienced anything like this in four years on the App Store with hundreds of users and support tickets.

You opened a support ticket asking some questions about how our app works, and we answered each one promptly (in well under an hour). After installing our app, you asked to be guided through using it. So we provided you with a detailed explanation on how the app works from setting it up to using it day-to-day. You came back with several questions, all of which are answered in the tutorial we provided, but we still did our best to answer each one individually.

The app was already set up and working on your store. All that was left to do was add a link to B2B Handsfree's registration page to your store's navigation menu. You already havea navigation menu with links to various pages on your store, the link to B2B Handsfree's registration page would have been created in exactly the same way.

We, again, provided you with step-by-step instructions on how to add this link and even sent you a link to Shopify's help page on the subject, just to be safe. You replied that this was confusing. At that point I concluded that you were probably looking for an app that does things in a completely different way and that our app was therefore not going to be a good fit for you. Our app has a very specific approach which doesn't work for everyone.

So I suggested a different, simpler app that I hoped would be a better fit. We always do this if we feel a merchant will be better served by a competing app. To this, after 20 support messages going back and forth, with us making every effort to explain how our app works, you responded that our customer support sucked, that you wanted a video tutorial, our written tutorials were useless, and that an App Store review would certainly improve our customer support.

I made a last effort to smooth things over, but here we are with our first ever 1-star review, which I believe I can say we worked very hard for. I guess you can't win 'em all.

May 6, 2022

The app does what it says, simply perfect.
They customer support is 5***** , amazing.
They respond within 1-2 hours, they connect fix and update.
I am really glad to pay their monthly fee , they deserve it.

Components On Sale
Greece
Time spent using app: 3 months
A9 Design replied May 6, 2022

Thanks so much for the kind words and taking the time to submit a review, very much appreciated ☺️

About this app

Launched

October 9, 2018

Languages

English and German

Integrates with

Sufio, Billbee, Order Printer, Order Printer Templates

Built by A9 Design

About A9 Design

3.9 average rating

4 years building apps for the Shopify App Store

Support

Send a message

help@support.a9-design.com

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