Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 93 % af bedømmelserne er på 5 stjerner
  • 4 % af bedømmelserne er på 4 stjerner
  • 0 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 2 % af bedømmelserne er på 1 stjerner
17. april 2024

The app works very well, exactly as it should.

The big take away though is the excellent support team, who were able to resolve a Theme integration issue very fast with very good communication through out.

vertikal
Mexico
Næsten 3 år bruger appen
17. april 2024

BSS support in particular has been fantastic! They're very responsive and eager to help merchants address any problems that arise (shoutout to Jocelyn!).

Blueland Wholesale
USA
Næsten 2 år bruger appen
28. marts 2024

Any issues with the app is met with helpful responses from the developers, usually with a swift resolution.

Balta Rugs
USA
Næsten 3 år bruger appen
5. april 2024

Great app, works very well, fantastic customer support. Contacted them for an issue, in a couple of hours Jennie and Joy fixed everything.

Ethical Grace Business
Italien
Cirka 2 år bruger appen
25. april 2024

It works great as a B2B tool. It is essentially like Shopify Plus but way cheaper. The support is very responsive but you do have to negotiate the time zone difference as they are in Vietnam. They even edited my theme.liquid so the discount pricing from B2B worked on another price per unit app I have installed. So helpful!

Resolve Designs LLC
USA
Cirka et år bruger appen
BSS Commerce svarede 3. maj 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

3. april 2024

Exactly what we need and great technical support, highly recommended.

Fanattik-Trade
Storbritannien
Mere end et år bruger appen
12. marts 2024

I love the setup it’s done wonders for my business

ProPigmentRx
USA
Næsten 3 år bruger appen
18. marts 2024

Top support.
We noticed a problem and it was quickly taken over and neatly resolved.
Very friendly manner and wise. Highly recommended.

swisscharge.ch
Schweiz
Cirka 2 år bruger appen
BSS Commerce svarede 25. marts 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

Redigeret 24. maj 2024

The customer service rep I worked with was very accommodating, I appreciated the background they provided about the app and their efforts to follow up and follow through.

Ravenhill Studio
USA
7 måneder bruger appen
BSS Commerce svarede 23. maj 2024

Hi team,

This is Jonas - Customer Support Lead from BSS Commerce. On behalf of the team, we are so sorry for the bad experience that you faced with our app so far.

First of all, as a 3rd-party app provider, it's pretty difficult for us to be compatible with other 3rd-party apps since we might have different logic and mechanism. We might be able to make it work with them only if they agree with the collaboration and customization on their end as well. Really sorry for this but it's quite a common issue with many Shopify 3rd-party apps. If you can give us another chance, we can for sure make some more efforts to check further.

Also, due to the different timezone, we were not able to respond at the time you contacted us but the team has always tried to reach back or deal with your issue within 24 hours. Sometimes, we did send a few follow-ups to make sure the app is alright on your end but got no responses.

Regarding the pricing issue, we have to balance between all resources we put to the app and our pricing plan. So sorry if you feel that way but you can for sure keep us informed on that and we can together come up with a workaround for your case.

Overall, we don't want any bad experience happen to you as such so hopefully we will have another chance to help you utilize our app for your business and improve your experience.

Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

12. marts 2024

Easy and very usefull app.
Love it.
Support is amazing. Fixing problems in less than 24 hours !

Endo Boutik
Frankrig
Mere end et år bruger appen