BSS: B2B & Wholesale Solution

The app is very complex and unfortunately quite confusing to navigate. The user interface lacks clarity, making it difficult to find specific features or settings without spending a considerable amount of time exploring. This steep learning curve may be frustrating, especially for users who expect a more intuitive experience.

While the support team is generally friendly and tries to be helpful, they often seem to lack the necessary knowledge to resolve even basic issues, particularly when it comes to more advanced questions about the app or Shopify in general. Communication can also be challenging, as their English skills are sometimes limited, leading to misunderstandings or incomplete answers.

5 stars for the exemplary customer service and ease of app. Am somewhat cautions as I JUST started using, may revisit in a few months and share my experience. First impression - I would recommend for a start-up wholesale. The app is relatively straightforward, the customer service is outstanding, and it is proving to meet my needs.

We only use a very small part of what this solution offers in total. That however works very well. The support from the team and their devs is outstanding and probably the biggest reason to recommend the app.

The app works well for our needs, and it offers many features. Support is always available and promptly resolves any issues. Thank you Jonas for you support.

The app works really well for us, but the real stars here are the support team!

Jonas went above and beyond to help me this morning with a shipping issue I thought was related to BSS. It turned out to be caused by another app, but that didn’t stop Jonas from dedicating his time to finding a solution. He was patient, thorough, and incredibly supportive - he genuinely couldn’t do enough to assist me.

I’m so grateful for the effort he put in, and it’s refreshing to see such outstanding customer service. Huge thanks to Jonas and the team!

The BSS Commerce team have gone above and beyond in helping us to add a B2B section to our Shopify store.

Jonah's patient and professional approach, excellent communication and detailed support to help integrate our rather exact requirements, was hugely appreciated.

No hesitation in giving them a 5 star review!

Excellent service from Quan N – fast and super friendly support!

I would like to express my appreciation for Quan N. From the very first moment, I felt truly heard and taken seriously. Quan was very friendly, thought along with me, and quickly came up with a solution. What I especially appreciated was the clear communication and the feeling that nothing was too much to ask.

Thanks to Quan, everything was sorted out in no time, without any hassle. A big thank you for the fast and personal service – you don’t come across that very often anymore! I can highly recommend Quan N.

We would like to express our gratitude to Jonas for the excellent support provided during the installation of the APP. From the very beginning, he was helpful, knowledgeable, and very attentive to our needs.

He guided us with great professionalism, clearly explaining each step and supporting us throughout the entire process until the APP was fully activated. His assistance was timely, precise, and truly valuable.

It was a pleasure working with him – thank you so much, Jonas!

I would recommend this app because the customer support is exceptional. They always do their best to help you out and always find a suitable solution for all your needs.
The app works greatly and it's easy to use and understand.

Jonas and his team made quick and create changes to let it fit perfect for us. Great app what fills the hole to Shopify Plus. Thank BSS!