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The support I have experienced thus far has been great! Most recently, I required some custom front end development work to display hidden prices on my B2B Cart page. I was using 2-3 other apps alongside BSS Commerce , which resulted in hidden product pricing. Within 24-hours of contacting Josephine Dao and Hai NN, the solution was resolved with a few lines of liquid code. I was completely hands off and they managed to solve everything for me.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Thanks to the tech guy Nguyen Minh Dang and the support agent Jonas for the great support in configuring and solving some problems quickly. The technical guy is very helpful and support manner was awesome. Jonas has helped to clarify the VAT concerns. VAT Display function and Custom Pricing for b2b customers really help. Overall, great app and support, keep it up! Grazie al tecnico Nguyen Minh Dang e all'agente di supporto Jonas per l'ottimo supporto nella configurazione e nella risoluzione rapida di alcuni problemi. Il ragazzo tecnico è molto disponibile e il modo di supporto è stato fantastico. Jonas ha contribuito a chiarire le preoccupazioni relative all'IVA. La funzione di visualizzazione dell'IVA e il prezzo personalizzato per i clienti b2b aiutano davvero. Nel complesso, ottima app e supporto, continua così!
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Im thankful for your help! Emma & techs Minh Tri & Hoa Xuan Duong have done great jobs helping us customize their app for our needs. I will recommend the app & team to everyone who needs a great solution from B2C to B2B. Thanks again guys for helping us setting up everything,
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
This app is really helpful for wholesale orders. Great service & support. Stephanie has been an amazing help!!!
Thank you from Steph and BSS Commerce team.
Happy that I and the team can help you to fix all problems and you enjoy the app now.
Cheers!
I have just installed the B2B/Wholesale Solution app and did have some struggle with the formatting of some pages but with the super fast and helpful support from June N. and the developer Dong L.T. I have managed to have it up and working as I hoped for. Many thanks again for your kind and fast support. This is how it should be done. The app itself is quite useful as it gives me all I need to support wholesale processes on my shop.
Ich habe gerade die B2B/Wholesale Solution App installiert und hatte einige Probleme mit der Formatierung einiger Seiten, aber mit dem superschnellen und hilfreichen Support von June N. und dem Entwickler Dong L.T. habe ich es zum Laufen gebracht. Nochmals vielen Dank für die freundliche und schnelle Unterstützung. So sollte es sein. Die App selbst ist sehr nützlich, da sie mir alles bietet, was ich zur Unterstützung der Großhandelsprozesse in meinem Geschäft benötige.
Thank you so much for the 5 star rating! We are extremely grateful that June N. and Dong L.T. were able to provide you with the help you needed, and that you find the B2B/Wholesale Solution app useful and able to meet your needs. We appreciate the kind words and your feedback.
I don’t usually post reviews but with this app I felt I really needed to share our experience. Our store had a few custom requirements and the support has been very quick to respond and implement the desired fixes. I have seen that many app developers refer to excuses like “our app is not designed for this feature” but with BSS Commerce I have only seen willingness to understand and meet customer needs.
Big thanks to dev Hai Pham Dinh who quickly helped me with the customization of the Order form on my Portal. And a thank you to dev Cuong Nguyen Quoc who makes sure the Custom Prices is in sync with the portal.
The B2B/Wholesale Solution app is great for anyone wanting to set up B2B function within their website quickly. Setting up wholesale pricing, custom online forms, hiding prices, etc… This app is an “all-in-one” app with fantastic support. I look forward to growing our business with the B2B/Wholesale app!
Thank you so much for the 5-star rating! We are delighted to hear that our app exceeded your expectations. We greatly appreciate that you took the time to share your experience and your kind words. We are thrilled that our team was able to help you with customizing the order form and custom prices. We thank you again for your invaluable feedback and look forward to helping you grow your business with our B2B/Wholesale app!
Support is Great. Sorts all issues.
The team at BSS Commerce have been the absolute best at helping us get set up with our new B2B store functionalities. Their apps are quite comprehensive but they are always on hand to assist in customizing the look of their widgets, any questions or concerns you might have and of course the app set up itself if anything seems a bit too tricky.
They are very responsive and friendly, which is why we will always choose them over others on the market.
Thanks for being there for us guys!
EL & aA
Thank you so much for your 5-star rating!
We are so pleased that you have been satisfied with the services provided by BSS Commerce and all the help they have given to you. We are committed to providing excellent service and being there for our customers. We are always grateful to hear how happy our customers are, and your kind words mean a lot to us.
Thanks again!
The Customer Service is very good, I would like to thank Madu and Jonas for the Amazing job and the support they gave me.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Ridiculously expensive
Hi team,
This is Jonas - Customer Support Lead from BSS Commerce. We are so sorry for the inconvenience.
Please understand that each app on the market has different resources, mechanism and features which leads to the differences in pricing structure. We didn't even have the chance to support you yet. Thus, I think a 1-star review due to our pricing plan seems not that fair for us. Hopefully you can revise your experience to our product.
Also, if you might have any concerns or questions related to b2b features, you can for sure contact us at support-sbc@bsscommerce.com for further assistance and advices.
Thank you so much in advance and looking forward to hearing from you.