BSS: B2B & Wholesale Solution

I used this app along with another BSS app to set up a wholesale portal for our smaller customers. The app is great, but even moreso, the customer service is outstanding. Communication and direction is very clear and easy to understand. Definitely recommend.

I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:

* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.

Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.

Great app and even better customer service. Very quick to respond to emails when needing additional assistance.

The strong point of this app is its flexibility which makes it suitable to cover more or less all aspects of a wholesale business. Customer service is very competent and fast. I had some difficulty setting some rules and June Nguyen together with her collghiu Cuong Nguyen Quoc and Duc Nguyen Van solved my problems immediately.

Il punto forte di questa app è le sua flessibilità che rende idonea a coprire più o meno tutti gli aspetti di un business wholesale. Il servizio clienti è molto competente e veloce. Ho avuto qualche difficoltà nel settare alcune regole e June Nguyen insieme ai suoi collghiu Cuong Nguyen Quoc e Duc Nguyen Van mi hanno risolto subito i problemi.

Joy is always beneficial, she helped us with custom settings and explained the app in all detail to us. We are delighted with her help and the team. Tanks!

Jena has helped me a lot of setting up this app. It's a really great and well-thought-out app with many features and adjustability. If I have any issues, I can contact them, and it'll be fixed in no time. I was looking for a B2B App for a long time and finally found one that fit my requirements.

I have had support respond immediately to any problems that I have had. Thanks for the good support.

Great experience with them. I DEFINETELY recomand them. Easy solve every problem and they ask and give you answers to every question. 5* services

Really good app, with an easy to use back end. I would like to underline the quality of their support. Stellar support from A to Z, quick to reply and help you through every issue, goes beyond expectation

I have used the B2B/Wholesale Solution tool and found it very useful for our needs. The customer service has surprised me for the better. A pleasure to work with you.