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Joy Nguyen and the technicians Hoang Van Luan, Nguyen Quoc Cuong, Trinh Viet Anh made an outstanding job at ironing out the flaws after my initial installation.
There was a few theme related, a few caused by me and a few others on the way but they made sure to help me fix all of them in a timely manner and even help me integrate with one of their other apps.
The functions are great when its up and running so thank you for having the best support team to make sure it gets up and running!
Thank you for your 5-star rating! We are delighted to hear that our agents were so diligent and detailed in resolving any initial installation flaws for you. Their hard work and dedication is greatly appreciated, as it ensures our clients are able to use all of the great functions our service has to offer. We are grateful for your kind words!
Great and quick customer service. I've had many customization requests that they have helped me with. The app itself is easy to use and offerers some great features. I highly recommend B2B!
Thank you so much for your 5 star rating! We're so happy to hear that our customer service is great and quick and that we've been able to help with your customization requests. We're also glad that you find our app easy to use and enjoy its features. We appreciate your recommendation and thank you for your loyalty and support.
The team is very supported and answers very fast. My problem was fixed within a few hours. I can recommend this app for everyone who is looking for B2B solution
Thank you so much for your 5-star rating!
We are so glad to hear that you have had such an excellent experience with our app and team - we are truly humbled to have gained your trust, and we are more than pleased that your issue was resolved quickly.
We understand how vital timely service is for businesses, so we're grateful that you were able to experience that with us!
We use this app for our reseller clients. We are very happy about this solution cause its much easier for our clients to order and also the selling volume of the resellerd get up.
The Support team is super fast and resolves every issue immediately.
Great app
Thank you for the 5-star rating!
We really appreciate your positive review. We are glad that you find our app easy for your reseller clients to order, and that their selling volume has increased significantly. We are also delighted to hear that the support team is responding quickly to address any issues you may have.
We appreciate your feedback!
This app offers amazing and quick customer support. June has looked after us since the moment we installed the Shopify app. She is very friendly, professional, and effective. Highly recommend!
i had a great support from emma and the technicians (Vu Phi Hung and Cuongnvm); they helped me to configure the app with the goal that i wanted to reach with the app and Emma has been every time very fast to answer me. great service and this app is perfect for a b2b shop.
Ho avuto un grande supporto da emma e dai tecnici (Vu Phi Hung e Cuongnvm); mi hanno aiutato a configurare l'app con l'obiettivo che volevo raggiungere ed Emma è stata sempre molto veloce nel rispondermi alle problematiche che incontravo. ottimo servizio e questa app è perfetta per un negozio b2b. raccomandata se vuoi fare vedere i prezzi per clienti diversi.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
I have installed the app and it worked directly after installation. Both on regular Shopify and Plus version. The functionalities of this app are quite impressive and the support is super. I am using this app to solve the complex VAT excempt rules in Europe and have created different forms for private or business customers with VAT number. Based on the forms I show the prices incl. or excl. VAT automatically. I have exchanged several emails with Customer Support Executive Emma. Together with the Technician, Nguyen, she answered all my questions within 24 h. I had some questions about the app’s functionality and needed some changes specific for my shopify theme. Not one question or request for change is to much. And all this support is included in the monthly fee. No wonder that I am a happy customer of the BSS B2B/wholesale solution for Shopify.
Still not tried the app but I can say one thing for now. The customer service is amazing! Super fast and available always to help. A special thanks to Joy for the help.
BSS has been very helpful getting me up and running with my site’s backend features. I was skeptical at first that they would be able to handle my requests and questions but Emma, Hoang, and Nguyen have come to my rescue numerous times.
My business needs certain UI/UX requirements to help our customers navigate our site. Things like Net Terms and quick ordering have to be integrated in our site because we only sell to wholesale customers. These guys have been spot on answering all of my questions and helping me get my site up and running.
Since it’s a huge part of what my business requires to operate effectively Emma, Hoang, and Nguyen all understand how important it is that I get these requirements done in a timely manner. Each time I send over questions or changes I need made they always respond with a plucky can do attitude and as a first timer to Shopify Apps I have been thrilled with the service they have given me so far.
Thank you so much for the 5-star rating! We really appreciate your kind words and are so glad that our agents were able to help you with your project. We're so glad that you got the results you needed and we're humbled that we can be a part of it. It really means a lot to us!
This app works great and saved us money. Their tech support is excellent you just need some patience with the time difference but they have helped me get everything running well. We are also suing their B2B Login Access Management app.