BSS: B2B & Wholesale Solution
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This app works really fantastic combined with their other FREE app 'B2B Login & Lock Access'. A working log-in portal is easily created by combining these apps and truly provides a B2B Wholesale solution, for customers to sign-up and log-in. This app has many other functions, but this one is by far my favourite!
Besides these functions, I would like to thank the team of BSS Commerce! Especially Jennie P and tech specialist Nguyen Tien Hau have been of great help for us. Their professional approach and high quality support have been very pleasant and helpful with solving all the issues I encountered. Jennie P has been very friendly and kept in touch with me by providing new answers and solutions to my big list of questions and issues. From big to small questions/issues, everything got resolved by their skilled support & tech team.
We are very satisfied with this app and definitely impressed with their team! :)
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
App that works very well and above all the assistance is exceptional we have done a very precise and professional job together and above all they are always available, we really recommend it
I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:
* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.
Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.
Hi there,
We have received your review and I am writing to sincerely apologize for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear.
We do provide multiple functions along with each plan and the higher plan you subscribe to, the more functionalities you have. Kindly understand that our pricing plans may not fully fit all users' needs and we are so sorry that the functions you need are on high plans. However, it's totally your decision to go with the app or not. We even provide 14-day free trial for our b2b apps so you can have some time to make your decision.
Also, each of our app provides different kinds of functionalities and we do have many clients that just need a few functions then they just need to use one or two apps. However, since you are looking for multiple features from multiple apps, you will need to install them all.
We've totally acknowledged the challenge that you've faced with this situation so our team has reached out with some workarounds and offers which can really help you here.
Looking forward to hearing from you soon again so that we can get the situation resolved and move on with this.
Thank you so much for your understanding!
Exceptional customer service. There were a few things not working during setup and June and the team were amazing at fixing them quickly and providing continued support during the setup process!
Thank you so much for your 5 star rating and kind words!
We are delighted to hear that the customer service you experienced was exceptional. Our support agent and the team are committed to providing quick and ongoing support and aim to make the setup process as smooth as possible.
We appreciate your feedback.
Great app the customer support is really helpful they're very responsive to my inquiries. It is easy to navigate. Highly recommended.
A great thanks from Stephanie and the team.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Take care!
Works great. Support team is very helpful. Since I just started using this app, I will see how this goes.
Thank you so much for the 5 star rating! We are so glad that you are having a great experience with our app and support team, and we will continue to work hard to ensure that you continue to have a good experience with us.
Just started using the app, so can't talk about the success yet, but I can tell that the set-up was really straightforward, and the help we got from Joy as customer support was really quick and good.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Horrible. The prices load super slow and sometimes don't work for no reason. They were trying to fix this pricing errors and they did something wrong coding my theme and now the shopping cart is not working properly. Customer service is OK, they are all the time apologizing. They can't give solutions.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
I've installed this app, the app works well and their customer support is also great the resolved issues in a quick time.
This very first feedback is very meaningful to the whole team. Thank you very much!
We work with the B2B wholesale app at two shops and are very happy.
Perfect app for business shops and portals.
Above all, the support is outstanding. Our contact person Jennie answers all questions super fast and helped us with all installations within one day.
Thank you!
Greetings from Germany and Switzerland!
Thank you for your 5-star rating!
We are glad you are satisfied with the app, its features, and the support you have received. It is encouraging to know that our agent has provided outstanding service in assisting you with installations within one day.
We greatly appreciate your valuable feedback!