Note globale
4,8
Nombre d’avis par note
  • 93 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
14 mai 2024

Some bugs appear sometimes, but the support is always really responsive and professionnal.

La Mycosphère
Belgique
Presque 2 ans d’utilisation de l’application
BSS Commerce a répondu 15 mai 2024

Thank you for your 4 star rating!

We are delighted that you appreciated our responsive and professional support despite the bugs sometimes encountered.

However, you seem not fully satisfied with our app yet so hopefully we will have more chances to assist you further to revise your experience.

If you might need any further support, don't hesitate to contact us at "support-sbc@bsscommerce.com".

22 mai 2024

Prompt support and service

Telopea Beauty Supplies
Australie
8 mois d’utilisation de l’application
16 mai 2024

Just started using. Gave four stars instead of five stars because we've only been using unless than 2 weeks. However, we would not be able to process our orders without B2B. Will try to give updated review as we get more familiar with this app.

Syracuse Cultural Workers
États-Unis
Environ un mois d’utilisation de l’application
BSS Commerce a répondu 20 mai 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. However, leaving a 4-star means you are not fully satisfied with our app yet. Hopefully we will have more chance to assist you our best.

If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

17 avril 2024

The customer service is really great and endeavours to answer all questions and help you quickly. The app sometimes rounds the prices a bit strangely. But I can recommed 10/10

Ccell Supply Europe
Allemagne
Environ un mois d’utilisation de l’application
7 mai 2024

We needed a wholesale app to complete our shopping experience. After a few small issues getting started, we reached out to support and they fixed everything very quickly. Great customer service which is readily available and always doing their best to resolve anything that comes up.

N2
Allemagne
21 jours d’utilisation de l’application
BSS Commerce a répondu 8 mai 2024

Thank you for your review!

We are glad to hear that our customer service was able to resolve your issues quickly.

However, leaving a 4-star review means you are not fully satisfied with our the app yet. If you might need any further support, don't hesitate to contact us. We are here to help you at all times.

Hope to see you again soon!

20 mai 2024

Service has been amazing and I have achieved exactly what I wanted however the cost is quite high. I would also note you may need to subscribe to 2 apps to get the desired outcome. I would recommend this as a BSB app it does seem to be within the same costs as others so based on service alone I can’t fault the fast response

Salt And Pepper Diamonds TM
Australie
6 jours d’utilisation de l’application
BSS Commerce a répondu 22 mai 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. However, leaving a 4-star means you are not fully satisfied with our app yet. Hopefully we will have more chance to assist you more and revise your experience.

If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

23 janvier 2024

"I recommend this app. I had issues with it, but they were promptly and seriously by the app developer."

Bena
Pays-Bas
10 mois d’utilisation de l’application
24 octobre 2023

This is a great add on to Shopify. The custom pricing feature as well as customer registration is what I've used. It enables us to setup B2B functionality for our store. The support has been great and quick to address the issues as they have come up. the one improvement idea is to ensure the custom codes the app adds to the shopify template do function consistently. In our experience, it seems the website sometimes bypasses the BSS's codes and reverts to be using the default Shopify template. Ovrall a good app.

Aria Vetri Hardware Supply
États-Unis
3 mois d’utilisation de l’application
30 septembre 2022

I recently need to contact the support team to help with a wholesale pricing display problem in the app. The team's response was immediate and the problem quickly identified and resolved. I would therefore like to thank Jonas and the team of Nguyen Dinh Khanh, Nguyen Ngoc Hai. Thank you.

Diemen's
Australie
11 mois d’utilisation de l’application
Modifié le 29 mars 2023

Me han ayudado Jennie y al técnico Duc Nguyen Van, me han solucionado un problema en menos de 24 horas y todo muy bien. Me han modificado la plantilla para que los clientes mayoristas puedan ver los precios personalizados en la página de la tienda. Ya se estaban quejando porque no veian los precios reducidos. Asique en menos de 24 horas el tecnico Duc y Jennie me han ayudado. Me toca traducirlo al ingles pero de todas formas nos entendemos con el traductor de google.
Actualización: no me resuelven los problemas, además tardan más de 24 horas en contestar, en españa resuelven las cosas a las 9 de la mañana y luego desaparecen 24 horas

Jennie and the technician Duc Nguyen Van have helped me, they have solved a problem in less than 24 hours and everything is fine. I have modified the template so that wholesale customers can see custom prices on the store page. They were already complaining because they did not see the reduced prices. So in less than 24 hours the technician Duc and Jennie have helped me. I have to translate it into English but we still don't understand with the google translator.
Update: they do not solve my problems, they also take more than 24 hours to answer, in Spain they solve things at 9 in the morning and then they disappear for 24 hours

Actualización: han solucionado todo hasta el limite de lo que ellos puede, intentan ayudarte en lo máximo posible,todo funcionó rápido al dejarle una reseña negativa, pero era necesario para poder mejorar nuestra web

Natural Esential
Espagne
9 mois d’utilisation de l’application
BSS Commerce a répondu 27 mars 2023

A great thanks from Jennie and the team for the update.

If you might have any other concerns, don’t forget to reach the team at sales@bsscommerce.com and we will be right there.

Take care!