B2B/Grossiste par BSS
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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The app does what it promises, and support staff are very eager to help you reach your goals!
Emma is perfect! :) Responses are fast and always helped.
A lot of time was put into our wishes which we really appreciated, the result was as desired. Thanks Emma!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
The app itself and the support are excellent.
The team installed it, fixed problems and helped me set it up. Jena and Joy in particular helped me a lot. But I think there were others on the team. Many thanks to all of them. If anyone has any doubts about using the app, I can only recommend it.
Thank you for your 5-star rating!
We are thrilled to hear that you found our app and support excellent. We appreciate your recognition of our support agents and the rest of our team for their assistance.
Your recommendation means a lot to us!
The customer service rep I worked with was very accommodating, I appreciated the background they provided about the app and their efforts to follow up and follow through.
Hi team,
This is Jonas - Customer Support Lead from BSS Commerce. On behalf of the team, we are so sorry for the bad experience that you faced with our app so far.
First of all, as a 3rd-party app provider, it's pretty difficult for us to be compatible with other 3rd-party apps since we might have different logic and mechanism. We might be able to make it work with them only if they agree with the collaboration and customization on their end as well. Really sorry for this but it's quite a common issue with many Shopify 3rd-party apps. If you can give us another chance, we can for sure make some more efforts to check further.
Also, due to the different timezone, we were not able to respond at the time you contacted us but the team has always tried to reach back or deal with your issue within 24 hours. Sometimes, we did send a few follow-ups to make sure the app is alright on your end but got no responses.
Regarding the pricing issue, we have to balance between all resources we put to the app and our pricing plan. So sorry if you feel that way but you can for sure keep us informed on that and we can together come up with a workaround for your case.
Overall, we don't want any bad experience happen to you as such so hopefully we will have another chance to help you utilize our app for your business and improve your experience.
Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Top support.
We noticed a problem and it was quickly taken over and neatly resolved.
Very friendly manner and wise. Highly recommended.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Great support from the BSS team. They helped us step by step, solving all the issues on our website, which involved quite many tasks. Much appreciated.
Great app, especially the customized registration form to KYC your customers right at the beginning, notifications whenever new customers register, and special discounts for tagged customers... These features are necessary for a B2B solution platform.
Thank you for your great rating!
We are glad that you appreciated our support and unique app features, such as a customized registration form and notifications for new customers.
We are glad that we were able to help you with your website.
The support team is excellent, consistently providing prompt and effective assistance with a friendly and professional attitude.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Easy and very usefull app.
Love it.
Support is amazing. Fixing problems in less than 24 hours !
We recommend this app. They were some compatibility issues with our custom code but the support answer and solve things pretty quick and the app does the job.
We put 4 stars because the app don't allow the uses of shopify custom codes which we needed.
Thank you so much for such a valuable review.
However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app. Hope that you can provide us some more feedback so that we can assist much further and revise your experience.
Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.