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We are creating a new B2B version of our site and tried numerous options via the app store and found that the BSS one fulfilled our needs. We wanted our B2B customer to have a full website experience rather than a portal into yet another system and this made it all possible. Any niggles I had were quickly sorted by the responsive and friendly support team who went above and beyond in solving them. Cannot recommend highly enough.
Exceptional team - Add to that the fact that support is instantaneous and amazingly helpful. Stephanie is the gold standard of being customer-centric, her communication is flawless. They are incredibly good listeners that appreciate the feedback. Where possible they are extremely responsive to making changes to my suggestions, all with a smile. Keep up the extraordinary support. Stop looking, I have tried them all and this is by far the best B2B Wholesale App available, coupled with the fact the team at BSS Commerce are constantly listening to their customers and adding new features and functionality. App & Developers are perfect in every way, always taking comments on board to fine tune every aspect of their product offering. All this while still in the trial period, I don’t know how they are going to top this customer experience when we start paying. Highly recommended. Great job! Five Stars +++++ all day.
Your review makes our day, Joseph.
Your kind words and valuable feedback keep our team forward to improve our apps better every day.
Thank you so much and wish your business all good. We will keep our customer-centric mind no matter when you are on the trial or you will pay in the future, I promise.
Best,
Steph.
best experience. Had issue with some features and they have solved each and every request i asked.
Thank you so much for your 5-star rating!
We are delighted to hear that your overall experience with our product has been excellent. We are overjoyed to hear you have had a positive experience with each and every request and appreciate your satisfaction with our service. Thank you again for your feedback!
Amazing customer service and app! We had a few issues with integration due to the pre-existing customizations to our theme, but the BSS Team was so responsive and helpful in ensuring everything worked properly. We're very happy with the performance of the app and the world class customer support. Highly recommend!
Thank you so much for your 5-star rating and kind words about our customer service and our app!
We are so pleased to hear that you are happy with the performance and excellent support that our BSS Team provided. We are delighted to have earned your highly recommend!
Tolles Tool sehr umfangreich , nützliche Funktionen - toller Support - schnelle Reaktion bei Chatten - alles perfekt!
Thank you for your 5-star rating! We really appreciate you taking the time to share your positive experience. We're delighted to hear that you found our app to be very extensive and the functions to be both useful and great.
Also, we are happy to hear that support and response time when chatting was up to your expectations; it means a lot to us! Thank you!
Excellent customer service. Great interactions with Emma to solve our problems and excellent technical support by Minh Tri.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
The app works great, Ive decided to move platforms to magento and BSS Commerce has the best support and technical team there is, fast and fixed issues as well as educating me along the way, thanks to Nguyen Ngoc Hai and Jonas, I am in great hands.
Mange tak til Emma og hele teamet for en klasse support og god service! B2B Wholesale er en rigtig god app til at løse vores b2b krav og vi vil helt sikkert bruge flere features herfra fremover.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
We are very happy with the app so far. Joy and Hoang Van Luan especially were a great help in supporting us during the set-up process and went far and beyond anything we could have expected. On the websites that I have so far managed, I have installed this program. I had a hard time handling issues, so I got in touch with the support staff, and Joy was a supporter who helped me amazingly. The whole team fixed all issues that I reported, from the VAT box, the custom price function to the order note. Every time I contacted them they all supported me well without any hesitation and tried to fullfill my requirement. The app nearly meets our own fulfillment and I have no doubt about that. Especially, Joy is one of the very helpful, friendly, and wonderful agent I have worked with. She really has made my day and I feel so so happy about what she has done to me. I also want to thank the dev Hoang Van Luan, a special tech expert, a master in solving everything and even set up the function for me to run smoothly at my site. I have no more words to say but just want to be thankful for everything for solving my problem quickly. Everytime I report the issue, they nearly fix it just within a day. Now that everything on my store is in order, maybe it will allow customers to order products efficiently so that we can boost sales. Thank you very much to Joy and the support staff once more! Amazing software!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
The B2B Wholesale app is working great for our needs so far. The initial issues we had with installation were promptly solved by Josephine and her team. Thanks for all the help! We will reach out if we need some more assistance.