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I've installed this app, the app works well and their customer support is also great the resolved issues in a quick time.
This very first feedback is very meaningful to the whole team. Thank you very much!
We work with the B2B wholesale app at two shops and are very happy.
Perfect app for business shops and portals.
Above all, the support is outstanding. Our contact person Jennie answers all questions super fast and helped us with all installations within one day.
Thank you!
Greetings from Germany and Switzerland!
Thank you for your 5-star rating!
We are glad you are satisfied with the app, its features, and the support you have received. It is encouraging to know that our agent has provided outstanding service in assisting you with installations within one day.
We greatly appreciate your valuable feedback!
We've only recently started using the app but support so far has been fantastic. Joy and team have solved the issues we were having quickly & effectively. All while being very friendly and polite. Thumbs up!
Thank you so much for the fantastic 5-star review!
We are so glad to see that our team has been helpful in resolving the issues you experienced and that they have been friendly and polite to the process.
We really appreciate your kind words - thank you!
This app looks really complete, provides a lot of features that can help b2b businesses. Looking forward to see how much more can help me. I really appreciate the customer support, especially from Emma and the technician Hoa Xuan Duong, that were really kind to solve my doubts and problems. Emma especially was really kind and immediately solved all my little problems, like a litlle theme conflict that se was able to solve in less than one hour. I really reccomend the app.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
BSS's B2B wholesale solution is fantastic, and I highly suggest it. The support is really amazing – Josephine- the one who supports me is really nice. I’m not going into detail regarding the BSS B2B wholesale solution because it has so many integration options. My advice is to just try contacting Josephine's help. Josephine was quite helpful in assisting me in finding solutions. She is incredibly efficient and exact in her work, as well as helpful and patient. The technician guy Nguyen Van Dong has fixed the issues really well and the complete customizing procedure took only a few days. My heartfelt gratitude goes out to Josephine and Nguyen Van Dong.
I've been using the BSS Wholesale App on Shopify and my experience has been very positive. The app functions as it should, delivering reliable performance and seamless integration with my store.
The standout feature is the excellent support team. They resolved a Theme integration issue swiftly and maintained great communication throughout. This level of support is crucial for backend integrations.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
I was happy with the app but it had a few challenges. I reached out to customer service for help which went well until I gave the app a 4 star review. I immediately received a message from the rep that helped me. She said that if I didn't give her a 5 star review, she would be "punished." I asked what she meant and she said she would lose pay for a 4 star review. She continued to beg me to change the review. I told her that asking such a thing was 100% unprofessional. This made me lose trust in the app and uninstalled it. This is very concerning that Shopify doesn't seem to vet the apps it allows to integrate with the platform. The developers are based in Vietnam which is fine, but this experience made it feel like a scam.
Thank you for taking the time to let us know about your experience. We will take your feedback very seriously, and really apologize if this has caused you to lose trust in the app and have uninstalled it.
We are very concerned to hear that the representative suggested such a thing and did not behave in a professional manner. We will look into this further and take measures to prevent something like this occurring again in the future. Thank you for bringing this to our attention.
Still, hopefully you can reinstall our app on your site and we can for sure prioritize your case then help you with the setup. Many thanks in advance!
Excellent app. Excellent customer service. We had been using another slightly cheaper app, which did not work on all browsers, switched to B2B and after a little support, everything is great. Lots of features. Worth the extra!
Thank you so much for your 5-star rating!
We're so happy to hear that our excellent app and customer service has been working well for you, giving you lots of features and being worth the extra.
We truly appreciate your support!
Thank you Emma for your support ! Your answer and indeas were accurate, meaningful and fast ! Happy to work with you
Thank you so much for your 5-star rating! Your constructive feedback and positive response are invaluable to our team. It is always a pleasure to have the chance to work with you.
Fantastic customer service, went above & beyond to help us get set up!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!