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We look forward to customer service getting back to us so we can resolve the issue of being billed for months with no true usage because of setup issues and nothing but run-around, back-and-forth emails. I have even written them Whats App with no resolution. They tell me to use their knowledge base while on their most expensive plan, estimated to spend $1200.00 a year. We have been paying for months with no resolution. This company's customer service has not impressed us thus far, even if the tech is present.
Jennie and the BSS team have been an amazing support in getting us up and running. This is now our second store where we use this App and we have been nothing but satisfied.
Thank you so much for your rating!
We are delighted to have your support for both stores and we are glad that the BSS team has been able to provide you with excellent service. We will continue to strive for excellence and make sure our services remain outstanding.
Thank you again for your kind words.
This app is amazing! Very user friendly, many options, and great support!
I can recommend this app for everyone looking for a good B2B solution.
Who can I speak to about the billing? I have been charged $50.00 when I deleted the app within the 14 day trial as it was too difficult to use - can someone please contact me to get the charge removed from my shopify bill thanks.
Hi there, this is Jonas from BSS Commerce. So sorry for the inconvenience that you faced.
However, kindly understand that this is subscription and according to the system, you will be charged if you step on Shopify billing cycle. In your case, you have already finished the trial and stepped on the first billing cycle.
Hopefully, you can reach us out at sales@bsscommerce.com so that we can assist much further and help you revise your experience!
I like their service and supports! Highly recommend to anyone who needs custom B2B solutions.
My support - Joy is very helpful and attentive. She solved my questions, helped with settings and able to customize my registration form too. The team is awesome! :)
Thank you so much for your 5-star rating!
We are truly grateful that you value our service and support. It's fantastic that our agent was able to help you with your questions and to customize your registration form. We really appreciate that you think our team is awesome.
Thank you very much for your positive review.
Wij zijn nog maar net begonnen als B2B shop, hebben de support van de app al een aantal keren moeten raadplegen, maar telkens heel snel antwoord. Wij zijn heel tevreden van de customer support en van de app.
Thank you for your rating! We are very happy that you are satisfied with our customer support and the app. Thank you!
Stephanie is very helpful. This app is great! I have tried many apps but this app is simple and does what I want.
A great thanks from Stephanie and the team.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Take care!
Très bon support qui a été très réactif pour corriger des soucis d'affichage liés à l'utilisation du module. Dommage néanmoins qu'on ne puisse pas choisir d'afficher les prix en HT même avec l'abonnement le plus élevé. Cela nous aurait permis de répondre à 100% à notre besoin.
Thanks for giving us a chance to help you and we are happy that the app works smoothly now.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
One of the best supports I have ever talked to.
Clear information
Screenshots
Screen recordings
Meetings
explaining
Thanks Jennie!
We are extremely grateful for your 5-star rating and kind words!
We take great pride in our customer support and we are truly humbled to know that our efforts have been well received by you. It's wonderful to know that we have been able to offer you clear and helpful information. Your feedback has been invaluable!
Thank you very much!
great app and professional team support, problems solve fast! I will pay for it, and I will recommend this to my friends
Thank you so much for your 5 star rating! We are thrilled you are happy with our great app and our professional team who solve problems fast! Your support means so much to us and we appreciate it. Thank you for your recommendation, we hope your friends will enjoy our services as much as you do!