BSS: B2B & Wholesale Solution

I have had the app installed for a few months. It is full of features but it is also unreliable and has a fair share of bugs. The pricing has failed MULTIPLE times and charged customers full price instead of the discounted rate. Previously (not in the past 2 months) the "servers" have also failed and caused customers to see and be charged full pricing. Now today I have added new products to custom pricing lists and the discounts are not working. It's really fustrating to pay $50/m for an app that is not reliable.

Top support.
We noticed a problem and it was quickly taken over and neatly resolved.
Very friendly manner and wise. Highly recommended.

Customer Service rating: 5 stars

Really happy with the support from the BSS team. They make it easy to work together to find a solution to any of the questions I have.

Joy and Jena have been so nice and helpful!

App Review: 3 stars
This is not a plug an play app. EVERYTHING needs to be installed by the dev team. The flow of how everything works for desktop, requires you to also explicitly request for mobile and tablet as well. This is frustrating when personally, I'd expect the same behaviour for all devices as a default, not the exception. This has led to much frustration.

The only saving grace is that they have been able to provide great customer service and quick solutions to all of the issues raised. However, there have been MANY issues.

BSS Wholesale is the best Wholesale app we found for our needs. Even better, BSS has been very attentive and accessible to us during our build out. We have requirements that needed a decent amount of back and forth (don't we all??) with them and always got answers to our questions quickly along with solutions. As a side bonus, they have a wide variety of compatible programs which makes it so much easier. A one-stop shop Wholesale marketplace!

Great customer service! Super fast to respond and very efficient to fix any issues. We had a few fixes that needed to be done and they did it all super fast no question asked! Love this

So far the support that BSS offers is very very good. They are more than happy to sit down 1-1 and solve your problems.
Jolie in particular has been very helpful and kind. Really excited to get the app live on my site now!

Easy and very usefull app.
Love it.
Support is amazing. Fixing problems in less than 24 hours !

Installed the app. Went to enable it and is showed all our retail price listings to the public as WHOLESALE prices. Imagine all our customers getting products at wholesale prices. Complained to support, They were helpful but did not solve problems. Wanted a refund for the huge cost in lost revenue, They said no, so we uninstalled the app and it crashed our site . Froze the Check out cart and paralized sales for 6 hours. What a joke. You guys should not be selling this rubbish. You have cost us thousands in lost revenue.

Dealing with our theme was like navigating a labyrinth in the dark, but Emma and her squad of tech wizards at the support team turned on the lights for us. They tackled our peculiar challenges with the finesse of a cat burglar, swift, efficient, and so smooth that we barely had to lift a finger. And let's talk about their B2B/Wholesale Solutions - it's like finding a treasure trove in the world of Shopify. We're currently just skimming the surface of this feature goldmine because, let's face it, our business model is as straightforward as a drag race. But, boy oh boy, the customization options are like an all-you-can-eat buffet, waiting for us to pile our plate if we ever crave more complexity. Bottom line: Phenomenal products, stellar team. They're not just recommended; they're like that secret ingredient you never knew your business recipe needed.

The app works great to separate our B2B from our B2C customers. The B2B account approval process and pricing tiers have helped us integrate our B2B site into our B2C site so we no longer need to maintain 2 separate sites. Support was very quick and helpful in getting this app integrated properly.