B2B Wholesale Solution by BSS , 리뷰 695개
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BSS's support team have been fantastic with assisting me with setting up their app integration with our Shopify store. The installation of some features is a bit tricky and they quickly fixed issues that came up when I tried to install myself.
Definitely recommend them for their quick responsiveness and great attitude.
The service and help provided by BSS was prompt and very, very nice. They were very helpful in solving my problem.
Emma, in particular, was very enthusiastic about solving my problem, even when I wasn't online. I'm really happy and grateful to have the application running properly on my website now!
The customer service rep I worked with was very accommodating, I appreciated the background they provided about the app and their efforts to follow up and follow through.
Hi team,
This is Jonas - Customer Support Lead from BSS Commerce. On behalf of the team, we are so sorry for the bad experience that you faced with our app so far.
First of all, as a 3rd-party app provider, it's pretty difficult for us to be compatible with other 3rd-party apps since we might have different logic and mechanism. We might be able to make it work with them only if they agree with the collaboration and customization on their end as well. Really sorry for this but it's quite a common issue with many Shopify 3rd-party apps. If you can give us another chance, we can for sure make some more efforts to check further.
Also, due to the different timezone, we were not able to respond at the time you contacted us but the team has always tried to reach back or deal with your issue within 24 hours. Sometimes, we did send a few follow-ups to make sure the app is alright on your end but got no responses.
Regarding the pricing issue, we have to balance between all resources we put to the app and our pricing plan. So sorry if you feel that way but you can for sure keep us informed on that and we can together come up with a workaround for your case.
Overall, we don't want any bad experience happen to you as such so hopefully we will have another chance to help you utilize our app for your business and improve your experience.
Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
BSS: B2B/Wholesale Solution gives the ability to utilize many of the features that are only available on Shopify Plus. Especially the public API makes it exceptionally good for B2B retailers. You can't find a better alternative!
The usage of the app is quite easy and well documented, but installation isn't as straight forward as on other similar apps. However, BSS Commerce has provided superb support on installing and optimizing the experience on our store. I definitely recommend this and other BSS Commerce's apps!
We are using a relatively old theme and were struggling to implement some modules on our own. Via chat, we consistently received fast assistance, and the developers offered to look into the issues and the app implementation themselves. This approach worked wonderfully and the app now runs flawlessly within our old theme. We are extremely satisfied, truly excellent support!
Thanks for your 5-star rating!
We are thrilled to hear that our fast assistance and proactive approach helped resolve the issues and implement the modules successfully on your old theme. We're delighted that the app is now running flawlessly.
Thank you for choosing our support service!
The support team is super helpful, friendly and also manages to solve any problems that occur with the implementation of other apps.
Definitely recommended!
Thank you for your 5-star review!
We are very happy to know that our support team is super helpful, friendly and can solve any problems that arise with the implementation of other applications.
Thanks for recommending!
The app works well, and the developers behind it are even better. They have great communication and top-notch support. They are quick and timely with their responses and do everything they can to make sure I feel taken care of as their customer. I look forward to working with them in the future.
App works as it's supposed to. When I had an issue with the app interacting weirdly with Shopify, the app's dev team provided great support. Highly recommend this app.
A lot of time was put into our wishes which we really appreciated, the result was as desired. Thanks Emma!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Top support.
We noticed a problem and it was quickly taken over and neatly resolved.
Very friendly manner and wise. Highly recommended.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!