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One of the best supports I have ever talked to.
Clear information
Screenshots
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explaining
Thanks Jennie!
We are extremely grateful for your 5-star rating and kind words!
We take great pride in our customer support and we are truly humbled to know that our efforts have been well received by you. It's wonderful to know that we have been able to offer you clear and helpful information. Your feedback has been invaluable!
Thank you very much!
great app and professional team support, problems solve fast! I will pay for it, and I will recommend this to my friends
Thank you so much for your 5 star rating! We are thrilled you are happy with our great app and our professional team who solve problems fast! Your support means so much to us and we appreciate it. Thank you for your recommendation, we hope your friends will enjoy our services as much as you do!
Nice app, full of features, well documented with a nice and reactive customer support (kudos to Emma ). Keep up the good job guys !
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
We were having a lot of trouble trying to find compatible apps. Specifically an app that could handle variants and wholesale pricing. We assumed (very wrongly) that if 2 apps came from the same company they would be compatible with each other. Oh were we WRONG! This has been a nightmarish mess. First, we deleted our old apps which mean all products had to be loaded again from scratch. Then, we added the BSS apps . . . . That's when all of the problems started. Our other apps stopped working. BSS blamed it on the other developer, the other developer blamed it on BSS. We got absolutely nowhere. Then, the Wholesale Solution app wasn't doing what they said it would do. Of course, that was because it couldn't REALLY do what was promised. Then, when the BSS Variant app wasn't working, the BSS tech told us it was because it doesn't work with the BSS Wholesale app. Seriously?!?! What a mess. Now our team has to start from scratch . . . again . . . and try to figure this out. Wasting thousands of dollars and 100's of man hours.
Dear,
Please accept our apology for your experience. The Product Options app has been published recently, so it could lack some compatibility. Our team is trying to integrate features between 2 apps.
We've sent you an email via sales@bsscommerce.com. If you can give us a chance, we can assist as far as we can if we have any helpful information.
Hope you can sympathize with us!
Best regards,
BSS Commerce Team.
They solved the problem of my integration in my store and your app works correctly, in addition, your app has gotten me many sales.
Excellent service!
Thank you for your rating!
We are thrilled to hear that our app has helped solve the integration problem in your store and has resulted in increased sales.
We're glad to have been of service!
From first glance it looked easy as if all you had to do was install these features. But in the end everything had to be manually done by Emma and her Team. To be fair though they were very quick to respond and fixed any bugs reported.
Early days yet but looks like it will be a good solution for us going forward
Thank you for your feedback!
We are glad that you are enjoying our service. However, your feedback seems to be quite a positive one but then you left a 3-star review so something seems to be missing from our end which haven't met your satisfaction yet.
If you need any further support from our team, don't hesitate to let us know. Hopefully, our service and our app will help to revise your experience with us.
We always strive to keep our customers happy!
Overall good app. A bit complicated and pricey. Support is high quality if you need help with anything
Thank you so much for your review! We really do appreciate it.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Take care!
Really good functionality, simple to set up. Emma and the team have been very helpful with any bugs that crop up. There's a couple of niggles with it where I think the app could be improved which I've suggested to the team - with these little improvements it's definitely a 5* app, and even without them it's still allowed us to move our B2B website from Magento 2 to Shopify!
Thank you for your rating and kind words!
We appreciate your feedback on how we can make the app even better and have passed your suggestions to the team. We are happy to hear that you were able to move your B2B website from Magento 2 to Shopify and we are grateful for your support.
Again, thank you so much for your support.
One of the worst experience here! The support is the worst, after 7 days waiting to get the app installed by the team they say that is not possible. Waste of time. I absolutely don't recommend!
Dear,
It's Steph from the team.
Firstly, please accept our apology for your experience. Our team tries the best to find a solution and it takes more time than expected because your prices are affected by another 3rd-party app and we need some time to look into how it works.
Truly, we never want to make a careless fix without considering all possible problems.
Hope you can sympathy with us!
Yes the App is very interesting and helpful
The support center is very knowledgeable as I chat with Ms. June.
I am very thankful to the B2B Team.
Thank you so much for your 5 star rating! It means so much to us that you found Yes the App interesting and helpful, as well as that you were pleased with the support center. We are grateful to have such wonderful customers like you.