BSS B2B Wholesale Pricing
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Etter vurdering
Thnaks alot to Lux AND the WHOLE team has shown amazing good efforts andgot the job done efficient and quick!
10/10 stars from me!
We use B2B function on our shopify with forms as well
We’re setting up B2B pricing for our store, and BSS helped resolve an issue with discounts not appearing in our theme. Ivy kept us informed, and the technical team got the pricing working correctly.
Our customers can now see the original and discounted prices, and the discount carries through to checkout. The team also confirmed that our percentage discounts will automatically follow changes to regular product prices, which is essential for us. Thank you for your help!
We use BSS B2B Solution for our wholesale customers, and it covers everything we need: an approval process for B2B customers, wholesale pricing, and volume discounts. This time I set up an extra discount for B2B customers who buy 3 or more of the same product, and it works exactly as intended. Audrey from the support team explained everything very clearly and carefully, and she always replied quickly, so I feel confident using this app. Highly recommended for anyone selling B2B on Shopify!
I’ve had a fantastic experience using BSS B2B Solution for my Shopify store. The app itself is powerful and highly customizable, but what truly sets them apart is their incredible support team.
Huge thanks to Kyle, Hannah, and Audrey for their swift, efficient, and super friendly assistance! They helped us configure the theme code and set up the volume pricing display perfectly in no time.
Highly recommended for any merchant looking for a reliable B2B suite and top-notch customer support! 5 stars!
This app has been a valuable solution for managing specialised pricing across different customer groups. Whenever we've encountered an issue or had a question, the BSS team has been incredibly responsive, knowledgeable and quick to help. Their willingness to troubleshoot and work through challenges with us has made implementation and ongoing management much smoother. We've greatly appreciated their support and professionalism, and would happily recommend the app to businesses looking for flexible pricing functionality backed by great customer service.
Excellent support and a very useful app. We use the EU VAT exemption feature, and the BSS team helped us ensure that our free gift remained correctly priced at €0 during the tax-exempt checkout flow. Lux was extremely helpful, responsive and patient throughout the process. She explained everything clearly, recorded a test video and helped us confirm that the setup was working correctly. Highly recommended!
This app is Fantastic, it works exactly how we needed and the customer support is great. I work on different hours then the BSS team, but they still respond within 24 hours of ticket request and 99.9% of the time there is a fix, and that .1% that is not fixed they have spent time and money to fix and come up with a correction for that one issue.
Unlimited Business price list for our wholesale and business clients is a must and for the price it is a steal of a deal.
Thanks to Tom for his help and all his customer support team.
Regards,
Jason
Steren Solutions
Ines was AMAZING. I've worked with a lot apps through Shopify. By far this was the best service I've ever received. The amount they charge for this app supersedes the support you'll receive. They are also very responsive. I needed the app initially because Shopify discontinued our original form. At first I was apprehensive about changing but this was even better than what we had before. I'll be a lifelong customer.
They don't support the features in their app. When a feature didn't work, we asked for assistance and rather than fixing the issue they told us that they don't support the feature anymore (even though there's no indication anywhere that the feature has been deprecated, and their support article on the feature was updated less than a month ago). Support told us that the solution would just be to "avoid" that feature. lol.
Hi dear,
First of all, we’re genuinely sorry for the frustration and disappointment this experience has caused you. We completely understand why you raised this concern, especially when the feature was still shown in our documentation and the article had been updated recently.
We’d like to clarify what happened here. The issue you encountered comes from the compatibility between our BOGO module and Net Terms. The BOGO module is an older feature, and unfortunately, it does not reliably work with Net Terms. However, we recognize that this limitation was not clearly communicated in our documentation. That is something we should have made clearer, and we sincerely apologize for the confusion.
More importantly, we understand that simply being told to “avoid” the feature was frustrating and did not address your actual needs. That was not the experience we wanted you to have with our support team.
We’ve already reached out to you by email because we’d really appreciate the chance to speak with you directly, understand how you’re using BOGO and Net Terms, and discuss what we can do from our side.
We’re also working on a new and more stable BOGO solution, and we’d be happy to share our plan with you and discuss whether it could better fit your requirements.
As you’re also using multiple BSS solutions, we truly value your business and the trust you’ve placed in us. We sincerely hope we can have a meeting with you and your team, listen to your concerns in more detail, and work together toward a solution rather than simply leaving things where they are today.
We’ve sent you an email and sincerely hope we’ll have the opportunity to speak with you soon. Thank you for taking the time to share this feedback with us. It genuinely helps us identify where we need to do better.
We’ve been using the app for several years now and have always been very happy with it.
What really stands out is the customer support. Whenever something doesn’t work or we have a question, we can reach out at any time and usually receive fast and competent help. Any issues we’ve had were always resolved quickly.
Highly recommended if you’re looking to build a professional B2B store.
