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The support team is excellent they took care of our needs even though the app didn't meet our demands but we still appreciate their help.
Great app that enables us to do a lot of things in our Shopify store. Especially positive was our experience with the support service, they supported us super and helped us with all problems quickly.
Thank you so much for your 5 star rating!
We're so glad you've had such a positive experience using our app, as well as with our support service. We appreciate your detailed feedback and your continued support. Thank you!
I like very much this b2b app for my wholesale business and hope it will helpful to grow. I am new for this app but hoping to get more idea. Till now I am fully satisfied with this app and also customer service is great.
Thank you for your rating!
We're thrilled that you like the B2B app and hope it helps your business grow. We appreciate your positive feedback and value your satisfaction with the app and customer service. Thank you for trying us out!
I reached out with an issue about location of the registration form. Very responsive customer service.
Thank you very much for the excellent 5-star rating!
We are delighted to hear that our customer service was very responsive to your issue about the location of the registration form. We value your opinion highly and appreciate your support.
Excellent customer service and help solve the problem very quickly. They also helped do custom configurations.
Thank you so much for taking the time to provide us with your 5 star rating. We truly appreciate your compliments on our excellent customer service and speedy problem resolution. We are also glad that we were able to help you customize configurations. Thank you again!
So far it's been a pleasure working with this team. Very responsive. Quick to act and so helpful. Can't ask for much more.
Thank you so much for believing our app and our team.
Hope everything works well now and please enjoy our app.
We are all ears if you need more support. Cheers!
The app is really good and comprehensive. We are very happy to have integrated it. Minh Tri and Jonas helped us with the technical integration: friendly, effective and fast. This is how customer support must be. I wish the company all the best and look forward to the further development of the app!
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
We have been looking around for a while to get a comprehensive B2B app and I've to say that this one from BSS Commerce really has a lot to offer and, even more important, the level of support we had during the onboarding and testing phase from Annie , the technical colleagues Duong Hoa, Minh Dang, Dinh Khanh, Leorio and their Business Analyst Riley was superlative. The app offers a lot of functionalities that could be deeply adapted to our wholesaler needs, especially thanks to the developer team that promptly addressed all our concerns and questions and was always ready to adapt our theme code or propose alternative solutions.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
This app is the perfect solution if you want to utilize B2B functions but don't have the sales to justify upgrading to Shopify Plus. Jennie and Nguyen Tien Hau have provided great support in setting up our system and making some small customizations to our theme. They have been very responsive and a great help in answering all our questions.
Thank you for your 5-star rating! We're so glad to hear that our app was the perfect solution for your B2B needs, and that our agents have been such great help with setting up your system. We deeply appreciate your feedback and your support.
The application worked decently (was a bit slow showing prices at times), but two time updates were made to the application which made our site unusable and we lost many sales. These updates seemed to have been pushed live without much testing from the BSS team. We contacted the BSS team and they were unaware that their application broke our site checkout. They stated that their app was not responsible. 4 days later, they followed back up and said they in fact did see multiple errors in the B2B/Wholesale app that caused our site to break. After issues like this happened twice, we pulled the application from our site because it was not worth the risk of it constantly breaking and bringing down our site.
Steph here from BSS Commerce.
Firstly, sorry for the inconvenience caused so far and thank you for your valuable report so that we can improve our app to be better.
Secondly, because the B2B scenario is complicated and there might have some conflicts between the app and your theme/other apps so it takes some time for us to detect the problem.
Now that all are fixed, I hope you can give our app and the team another chance to be helpful to your business.