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We are really happy for this solution to our b2c webshop (which is now a b2b webshop too!). Also the support is great, super fast and helpfull.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
It works great as a B2B tool. It is essentially like Shopify Plus but way cheaper. The support is very responsive but you do have to negotiate the time zone difference as they are in Vietnam. They even edited my theme.liquid so the discount pricing from B2B worked on another price per unit app I have installed. So helpful!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Great Help from staff and timely response
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Responsive customer service and after-sales service. very professional !
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
We needed a wholesale app to complete our shopping experience. After a few small issues getting started, we reached out to support and they fixed everything very quickly. Great customer service which is readily available and always doing their best to resolve anything that comes up.
Thank you for your review!
We are glad to hear that our customer service was able to resolve your issues quickly.
However, leaving a 4-star review means you are not fully satisfied with our the app yet. If you might need any further support, don't hesitate to contact us. We are here to help you at all times.
Hope to see you again soon!
The customer service rep I worked with was very accommodating, I appreciated the background they provided about the app and their efforts to follow up and follow through.
Hi team,
This is Jonas - Customer Support Lead from BSS Commerce. On behalf of the team, we are so sorry for the bad experience that you faced with our app so far.
First of all, as a 3rd-party app provider, it's pretty difficult for us to be compatible with other 3rd-party apps since we might have different logic and mechanism. We might be able to make it work with them only if they agree with the collaboration and customization on their end as well. Really sorry for this but it's quite a common issue with many Shopify 3rd-party apps. If you can give us another chance, we can for sure make some more efforts to check further.
Also, due to the different timezone, we were not able to respond at the time you contacted us but the team has always tried to reach back or deal with your issue within 24 hours. Sometimes, we did send a few follow-ups to make sure the app is alright on your end but got no responses.
Regarding the pricing issue, we have to balance between all resources we put to the app and our pricing plan. So sorry if you feel that way but you can for sure keep us informed on that and we can together come up with a workaround for your case.
Overall, we don't want any bad experience happen to you as such so hopefully we will have another chance to help you utilize our app for your business and improve your experience.
Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Awesome! An App That Has Pleasantly Surprised Me
5/5 stars
Since I started using this app on my website, I couldn't be more satisfied. It has exceeded all my expectations and has made my life easier in many ways.
The team behind the app:
Without a doubt, the greatest value of this application lies in its exceptional team. A group of highly qualified professionals, passionate about their work and always willing to offer the best customer service. Their commitment to user satisfaction is evident in every interaction and results in an impeccable user experience.
Amazing features:
The app has a wide variety of features, all of them very useful and easy to use. It has allowed me to improve the functionality and design of my website in a way I never would have imagined.
Amazing results:
Thanks to this app, I have managed to improve the user experience of my website and increase the number of visits. I am really surprised with the results I have obtained.
100% recommendation:
super rapide, très clair, s'est mise à ma portée pour solutionner mon problème.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
super app
I used another wholesale app on Shopify and quickly had issues. With BSS, I needed help installing the code into my website for custom pricing. I set up a call with the team, and they were able to update the code on their end within a day to where my custom pricing appears just for our wholesale customers. It looks great, and I've had no backend issues with the website while using this app.