BSS: B2B Wholesale Solution

Wonderfully made app. Helpful for wholesalers like ourselves. Lots more optionality than most of their competitors. They also have a reasonably lengthy free trial to try their app out with.

The app very nice, Joy Nguyen and the Quy Mai Van helped me solve the problem very quickly, thanks a lot!

The B2B Wholesale Solution App with all of it functions provides exactly the required features, a b2b and b2c store needs. Technically it is really great to use, we had no bugs at all. Especially Emma & the App Support Team were absolutely helpful and were assisting us perfectly during setup, launch & afterwards. Really fast support reply time and solving upcoming issues easily. Highly recommended!

This app works great and when it dont just ask support and they will make it work for you. Always quick response and whit the talented team i was up running on no time.

Jena and the BSS team were amazing! I encountered a handful of snags and speed bumps, and they displayed patience, provided informative assistance, and promptly addressed and fixed every problem I had on the site. They even got on the backend of my site and corrected problems instead of just sending me to a help blog like most app do.. I initially considered a free wholesale app, but their prompt and solution-driven service became the decisive factor for me. I am choosing to stick with them because I trust that they will be there to help resolve any problem that may arise in the future.

I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:

* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.

Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.

Amazing product, does much more than needed. 24/7 support, we are extremely happy with the app and the support is so helpful. Thank you to all the staff Jonas & Emma, and all the technical staff Trinh Viet Anh, Nguyen Ngoc Hai, Hoang Van Luan who have been working extremely hard to support us.

This app has helped my website tremendously. The technicians of B2B helped me with setting up a tiered pricing structure and edited my cart and checkout process. This app is highly recommended.

I used this app along with another BSS app to set up a wholesale portal for our smaller customers. The app is great, but even moreso, the customer service is outstanding. Communication and direction is very clear and easy to understand. Definitely recommend.

Great app and even better customer service. Very quick to respond to emails when needing additional assistance.