Recensioner (832)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 94 % av omdömena har 5 stjärnor
  • 4 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 2 % av omdömena har 1 stjärnor
17 april 2024

The app works very well, exactly as it should.

The big take away though is the excellent support team, who were able to resolve a Theme integration issue very fast with very good communication through out.

vertikal
Mexiko
Nästan 3 år användning av appen
5 september 2024

Supporto eccezionale. Namyr è stato rapido e sempre disponibile. Tutte le richieste sono state esaudite. Fantastici!

B2B Roberto Ricci Designs - Equipment
Italien
2 dagar användning av appen
3 juni 2024

We are really happy for this solution to our b2c webshop (which is now a b2b webshop too!). Also the support is great, super fast and helpfull.

i-did
Nederländerna
2 månader användning av appen
BSS Commerce svarade 6 juni 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!

10 juli 2024

Great Help from staff and timely response

ShopVSC
USA
Ungefär en månad användning av appen
BSS Commerce svarade 15 juli 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!

7 juni 2024

Responsive customer service and after-sales service. very professional !

By Les Audacieuses
Frankrike
3 månader användning av appen
BSS Commerce svarade 10 juni 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!

11 november 2024

The app works really well, we needed several adjustments and the support staff were very prompt in getting the changes made. Very happy with the product and especially the support, which is the real value. We've had experiences with many apps, some work well but when you need support it's hard to get, but with B2B I have only had good experiences, I would highly recommend this app.

Private Label Incense, LLC
USA
25 april 2024

It works great as a B2B tool. It is essentially like Shopify Plus but way cheaper. The support is very responsive but you do have to negotiate the time zone difference as they are in Vietnam. They even edited my theme.liquid so the discount pricing from B2B worked on another price per unit app I have installed. So helpful!

Resolve Designs LLC
USA
Ungefär ett år användning av appen
BSS Commerce svarade 3 maj 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

Redigerat 24 maj 2024

The customer service rep I worked with was very accommodating, I appreciated the background they provided about the app and their efforts to follow up and follow through.

Ravenhill Studio
USA
7 månader användning av appen
BSS Commerce svarade 23 maj 2024

Hi team,

This is Jonas - Customer Support Lead from BSS Commerce. On behalf of the team, we are so sorry for the bad experience that you faced with our app so far.

First of all, as a 3rd-party app provider, it's pretty difficult for us to be compatible with other 3rd-party apps since we might have different logic and mechanism. We might be able to make it work with them only if they agree with the collaboration and customization on their end as well. Really sorry for this but it's quite a common issue with many Shopify 3rd-party apps. If you can give us another chance, we can for sure make some more efforts to check further.

Also, due to the different timezone, we were not able to respond at the time you contacted us but the team has always tried to reach back or deal with your issue within 24 hours. Sometimes, we did send a few follow-ups to make sure the app is alright on your end but got no responses.

Regarding the pricing issue, we have to balance between all resources we put to the app and our pricing plan. So sorry if you feel that way but you can for sure keep us informed on that and we can together come up with a workaround for your case.

Overall, we don't want any bad experience happen to you as such so hopefully we will have another chance to help you utilize our app for your business and improve your experience.

Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

11 juli 2024

super rapide, très clair, s'est mise à ma portée pour solutionner mon problème.

Petit Bloom
Frankrike
11 månader användning av appen
BSS Commerce svarade 15 juli 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!

Redigerat 29 maj 2024

We needed a wholesale app to complete our shopping experience. After a few small issues getting started, we reached out to support and they fixed everything very quickly. Great customer service which is readily available and always doing their best to resolve anything that comes up.

N2
Tyskland
Ungefär en månad användning av appen
BSS Commerce svarade 8 maj 2024

Thank you for your review!

We are glad to hear that our customer service was able to resolve your issues quickly.

However, leaving a 4-star review means you are not fully satisfied with our the app yet. If you might need any further support, don't hesitate to contact us. We are here to help you at all times.

Hope to see you again soon!