Recensioner (853)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 94 % av omdömena har 5 stjärnor
  • 4 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 2 % av omdömena har 1 stjärnor
Redigerat 19 mars 2024

We use this app to help our wholesale customers have a seamless experience with price breaks and custom pricing. We also use the custom registration form, and the auto-tag rules. The app has a ton of flexibility and customizations, so I am planning to use it in more ways in the future. There were several spaces where the app and the new theme we had installed were not working properly together. Emma C. and her team were diligent and extremely responsive in helping us fix all of the errors. Not only were they responsive and diligent, but they worked with us in a way that invited questions and made sure that they were really understanding our needs. The customer service was top-notch.

Provisions Co-op Wholesale
USA
Ungefär 2 år användning av appen
BSS Commerce svarade 13 april 2022

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

4 oktober 2023

Nice helpful customer service, recommend!

PAIKKA B2B
Finland
Ungefär 2 år användning av appen
Redigerat 30 september 2022

This app is amazing and has so many features included - the support team are super helpful and get back to you very quickly. Josephine has been great and was able to assist us with making some changes to our sign up form, her communication was very prompt and the changes were made exactly how we wanted thanks to Nguyen Van Dong. I would recommend this app to everyone!

JEWELLERY DROPSHIP
Storbritannien
Nästan 2 år användning av appen
23 juni 2022

The app has a lot of great features and functions that are needed or basics for your B2B business. We are currently setting up the website and the app itself and the whole team of BSS is super helpful, friendly and fast. So far any issue or even little customisations have been done and solved. Super happy so far and and can't wait to finish the last bits to see the final result. Also a shout out to Jonas that is in daily contact with me during the last weeks to set up everything and help me fix problems together with the technical team doing even small customisation (especially Cuong NVM, Nguyen Dinh Khanh, Nguyen Minh Dang) - thanks guys!

Dudes Factory B2B
Tyskland
Nästan 2 år användning av appen
Redigerat 25 augusti 2021

Nice and useful app, but it has a few conflicts with some themes, works well nevertheless.
Support by Steph is great.

RDM Distribuidora
Mexiko
Nästan 2 år användning av appen
BSS Commerce svarade 26 augusti 2021

Thank you so much for your words and for your patience with the fix.

Feel free to contact me when you need further support. I'm all ears.

Best,

Steph.

18 januari 2023

The app is great if you're looking for a pretty straightforward B2B solution for a small business. We used it to set wholesale pricing for logged-in customers and all of this in the backend is pretty easy to set up. I recommend reading through the user guide first to familiarise yourself with how it works.
The best part of the app though:
As I had a very customised theme, I did need the help of the support team for a number of things and they were AMAZING!!! Joy and Dao Van Phu were beyond helpful. I had a lot of tricky requests and they were able to solve them but also provide clear instructions so I could make edits in the future if I need to update the theme. Always responding so quickly. They are my heros!!

Folk Kombucha
Danmark
Nästan 2 år användning av appen
BSS Commerce svarade 3 februari 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

15 december 2022

The customer support is fast and express, had some issues in implementing the app into my theme and had these fixes immediately after contacting support, Have to say special thanks to Dev Anh Tran Duc and June from the support they have been very nice and helpful to help me fix my problems

Acuslat
USA
Nästan 2 år användning av appen
BSS Commerce svarade 27 december 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

Redigerat 2 mars 2022

After a lot of research landed on this app to offer B2B sales on shopify. So far great experience, there is quite a bit of installation to be done but when it doesn't go right, support team steps up and solves every issue very quickly, very thankful to Emma for her help!

INUA
Belgien
Nästan 2 år användning av appen
BSS Commerce svarade 3 mars 2022

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

17 juni 2022

The B2B wholesale solution from BSS works great and I highly recommend it. However, the integration support and Emma in particular is outstanding. BSS B2B wholesale solution offers so many integration options that I don't want to go into details about the app here. My recommendation is to just try and contact Emma's integration support. Emma supported me in finding solutions in an absolutely perfect way. She works extremely quickly and precisely, is very helpful and patient. Together with the technician and expert Cuongnvm, new solutions were implemented within hours and the entire customizing process took no longer than a few days. My very special thanks to Emma and Cuongnvm. I'm a business owner and not a software integration specialist. As I started the test period I mentioned that there are a lot of details to customize and I didn't have answers for all customizing needs. Emma patiently supported me. I learned quickly through the transparency and precision of Emma Information. Customizing support by Emma also means to get an intensive training. I have never received such extraordinary support.
In some issues, more complex technical adaptations were necessary, which were coordinated extremely quickly and competently between Emma and Cuongnvm from the technical team. This worked perfectly and delightful. So many thanks to both. I am very happy with our B2B & B2C Integration that works perfectly an highly recommend it.

Felslindenhof Naturprodukte
Österrike
Nästan 2 år användning av appen
15 mars 2022

The customer service for this app is amazing. They helped me develop my website to aid in the usage of their app. The experience working with them and customizing the app for my company was very high quality. Their customer service rep. Annie is a true gem.

Ko-ken USA
USA
Nästan 2 år användning av appen
BSS Commerce svarade 21 mars 2022

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!