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I worked with an agent called Emma and she was so helpful and resolved all the issues I raised. She even worked beyond her closing hours to urgently respond to my queries.
She promised to get in touch the following day and she did. She also stayed to ensure all my issues were resolved while also providing guidance on things I needed to change to see value.
Thank you so much for your 5 star rating!
We appreciate your wonderful feedback about our agent. It is so great to hear that your experience with her was so positive and that she went above and beyond to make sure your needs were met. We are so happy that the agent was able to resolve all the issues you raised and provide you with the guidance that you needed.
Thanks again for your supportive review!
Definitivamente un soporte técnico excelente. En especial mención a Joy Nguyen como ayuda en atención al cliente y a Nguyen Tien Hay como desarrollador. Ambos me han ayudado mucho y de manera muy ágil y rápida sobre el problema presentado en la app (no podía aprobar a un cliente y por lo tanto no podía registrarse correctamente)
En cuanto a la app B2B /Wholesale Solution, comentar que es sencilla de utilizar e intuitiva, pero si no te aclaras, no te preocupes porque puedes contactar siempre con el equipo técnico que estará dispuesto a ayudarte lo mejor posible.
Muchísimas gracias por tu valoración de 5 estrellas y tus calurosos comentarios sobre nuestro excelente soporte técnico. Estamos muy complacidos de saber que en concreto, nuestros empleados de atención al cliente Joy Nguyen y el desarrollador Nguyen Tien Hay han sido de gran ayuda para resolver tu problema. También estamos encantados de que hayas disfrutado de la facilidad de uso y la intuitividad de la app B2B / Wholesale Solution. Prometemos que siempre estaremos a tu disposición para ayudarte y responder tus preguntas de la mejor manera posible.
Die App hat alle Funktionen, die man für einen B2B-Shop braucht und wenn man etwas spezielles braucht oder ein Anliegen hat, ist der Support schnell und kompetent für die Anliegen da. Vielen Dank speziell an die Developer Hoang Van Luan und Pham Dinh Hai und an meine Betreuerin Joy Nguyen für euren Support - ihr wart eine große Hilfe!
The application is easy to use, had issues with installation of prices but Jolie Nguyen and Hoang Van Luan helped us with the fixes and quickly fixed the problem. Excellent customer services with a talented developer team
Thank you so much for your 5 star rating! We are glad to hear that you had a great experience with our application and customer service. We especially appreciate that you had such great help from our support agents! Thank you again for your feedback.
Customer support is so nice! and they fulfilled all my requests, with good communication back and forth - i can definitely recommend these guys. Good support, a great app, with loads of amazing features worth using!
Thank you so much for your 5-star rating!
We're so glad to hear that our customer support was so nice and that all of your requests were fulfilled with good communication. It's great to hear that you think our app has loads of amazing features worth using!
We appreciate your feedback.
Fantastic customer service and quick to look into all issues, highly recommend. Thank you Steph and Dimitri!
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Annie Tran was very helpful with us getting our Wholesale site ready to go live. She was quick to respond to the errors I was having and found us a solution.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Out of the box the app has lot of features to offer. And on top of that, Emma and Nguyễn did a great job on offering support for our custom theme. Thanks!
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Big thanks to Joy and dev guy Nguyen Van Duc, Vu Phi Hung. Very correct, professional help and support. With their help, you save time and easily understand how to you this app in the future. Joy's answers are quick.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Exceptional Customer Support and Efficient Functionality
I wanted to share my positive experience with the B2B/Wholesale Solution. Upon initially using the app, I encountered some minor issues with its functionality. However, I must commend the incredible customer support team for their prompt and effective assistance.
Each problem I faced was tackled in a timely manner, with solutions provided promptly. The dedicated support team went above and beyond to address and resolve any issues I had. This level of customer service truly exceeded my expectations.
Now that the initial hurdles have been overcome, I can confidently say that the app is a valuable tool for B2B and wholesale businesses. Its functionality is efficient and caters specifically to the needs of these sectors.
I would like to express my sincere hope that the excellent level of customer support will continue even after this review, as it is essential for any successful business partnership.
In conclusion, I highly recommend the B2B/Wholesale Solution app for its reliable functionality and exceptional customer support. It has proven to be a valuable asset to my business, and I believe it can provide significant value to other enterprises as well.
Thank you so much for leaving a five-star rating for our B2B/Wholesale Solution app!
Your appreciation for our exceptional customer support and efficient functionality means a lot to us. We strive to provide the best possible service for our customers, and your feedback helps us to continue achieving our goal.
Thank you once again for your kind review!