BSS B2B Wholesale Solution
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We would like to express our gratitude to Jonas for the excellent support provided during the installation of the APP. From the very beginning, he was helpful, knowledgeable, and very attentive to our needs.
He guided us with great professionalism, clearly explaining each step and supporting us throughout the entire process until the APP was fully activated. His assistance was timely, precise, and truly valuable.
It was a pleasure working with him – thank you so much, Jonas!
Terrible app, it is very complicated to set up and the support team took a long time to respond. If you use a custom theme, you need a special developer to implement the functions of the app. There is also no way to NOT charge a wholesale customer the VAT fee. When you apply a % discount for a customer across different markets, you need to manually enter a custom pricing for each product price, because the app is not able to automatically calculate the discounted price without the VAT %. We have wasted so many days trying to fix this and get this to work, all to no avail. You are much better off handling the orders manually or try out another app.
Hi there,
My name is Mida, Team Leader at BSS Commerce.
I’m truly sorry to hear about your recent experience with our app, and I completely understand your frustration. We strive to provide the best possible service, but it seems we fell short in this case.
Many Shopify themes can sometimes cause conflicts with third-party apps, and we would be more than happy to offer free support to resolve any issues you encountered.
Regarding the custom pricing configuration and VAT fee deduction, I acknowledge that this can be a bit complex. I sincerely apologize that one of our agents wasn’t able to guide you through the process as thoroughly as you needed.
We would really appreciate the opportunity to make things right and help improve your experience. Please don’t hesitate to reach out at support-sbc@bsscommerce.com, and we’ll do everything we can to assist you further.
Thank you for your understanding, and we hope to hear from you soon!
Very useful app, and very good client service, if you are wholesaler, this app can definitely help you with a lot of functions
BSS B2B Solution app for my Shopify store, and it has been a game-changer for my business. After updating my store's theme, I needed help getting everything set up again, and the team behind the app (especially Steve) was incredibly responsive and helpful. They guided me through the process and ensured everything was working perfectly.
The app itself is fantastic for offering custom deals and pricing to my clients, making it easier to manage my B2B sales. It’s user-friendly and has allowed me to tailor offers to specific customers, which has been a huge benefit. Overall, I highly recommend the BSS B2B Solution app for anyone looking to enhance their B2B operations on Shopify!
After spending an entire day trying to troubleshoot an issue with the discount code field disappearing during checkout, Jonas from the BSS support team resolved it in under 10 minutes. He immediately understood the problem, knew exactly what needed to be done, and guided me on applying the fix without any back-and-forth. Incredibly efficient and knowledgeable. Excellent support — thank you, Jonas!
really enjoyed working with them, they are quick to response to my questions and they offer help and custom tools for our store
I had a great experience with BSS B2B Solutions! They were incredibly helpful in fixing my Shopify store, addressing all the issues quickly and efficiently. Their team was professional, responsive, and provided expert solutions that made a real difference. Highly recommend their services for anyone looking to optimize their Shopify store!
Satisfaction ++ pour cette application qui nous permet de gérer au mieux nos tarifs / commandes revendeurs. Nous allons également tester l'interface dédié aux agents. Service client parfait avec une grande réactivité. Un grand merci à Emma et toute l'équipe.
I am incredibly satisfied with the service from BSS Commerce and can confidently give them a well-deserved 5-star review!
From the very first interaction, everything went flawlessly. The team not only answered my questions quickly and professionally but also resolved the technical issues with my Shopify store effortlessly. The way they addressed the compatibility issues on the product pages demonstrates their expertise.
Customizing the price tables and optimizing their display—exactly as I requested—was executed with the utmost precision. They even exceeded my expectations by improving the aesthetics of the page, such as adjusting the spacing around the tables. Every request was taken seriously and fulfilled to my complete satisfaction.
I also truly appreciated their excellent communication. Whether through email or quick responses to questions, the team was always available and actively thought along with me to find solutions. This not only shows their professionalism but also their dedication to customer satisfaction.
One of the biggest advantages of BSS Commerce is that their solutions are perfect for webshops looking to focus on B2B sales. Their functionalities for volume discounts, price display (including and excluding VAT), and custom settings make it easy to serve both private and business customers. This makes them an ideal choice for entrepreneurs looking to expand their sales strategies.
I am extremely happy with the end result. Thanks to BSS Commerce, my webshop now runs more smoothly than ever, and I feel more confident in my online activities. I would not hesitate to recommend them to anyone looking for reliable, expert support for their e-commerce needs.
Thank you, BSS Commerce, you truly are the best!
★★★★★! I highly recommend this app. It sorted out the business partners' registration problems for me and enables customized pricing, fitting my store's needs perfectly.
I had a few issues while using it. But the support team, especially Emma, was great. They replied quickly, were highly professional, and very friendly in communication. I'm extremely satisfied. Thanks!