BSS B2B Wholesale Solution
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I have just installed this app and the customisation process has been very smooth. Emma has been fantastic, answering my requests very quickly and understanding my needs.
I have used other wholesale apps in the past which were either complicated or had a poor customer service so I can compare!
I really recommend it.
good app, thanks so much for Jolie's help, always provides us with timely support, it is easy to set, and there are so many function waiting to be mined and used, highly recommended.
Switched over after the update to Shopify Markets which rendered all other B2B apps obsolete. The app works. The team is incredibly helpful with the full installation and knowledgeable of the nitty-gritty of the app.
The app is incredibly easy and intuitive to use, offering a wide range of features essential for B2B sales, including the ability to set different prices for various customer groups. What truly sets this app apart, however, is its VAT exemption feature. It allows specific customers to be designated for VAT-exempt export sales, vastly simplifying our export processes. The support alone is worth subscribing and has been outstanding! Emma and her team promptly resolved any issues we encountered, providing bespoke solutions that were both visually appealing and technically precise, ensuring the app met all our requirements perfectly. To complete a comprehensive B2B offer on our website, we also subscribed to another app by BSS - B2B Lock to create exclusive pages visible only to our B2B customers. Highly recommended!
Outstanding support. Fast response times, competent support and always a solution at hand.
We knew that adding B2B functionality to the shop was a complex issue, but thanks to Emma and the rest of the team it was much easier than expected! Thank you very much
Thank you for your 5-star rating!
We are glad to hear that our outstanding support, fast response times, and competent solutions were of great help in integrating B2B functionality into your store.
Thank you for your kind words and trust!
We use BSS to allow small stores to wholesale our products. You can add important features like file upload requirements (W9, etc) and the entire process is VERY simple. Jonas is amazing and always available to help if any questions come up!
I like this app very much. Emma can respond and solve the problems I raise in the first time. Although there are some troubles, she can remain professional and patient, which is great.
Thank you so much for your 5 star review!
We are thrilled to hear that you like this app and appreciate that Emma is able to quickly and professionally resolve any issues you may have. Your positive feedback is very valuable to us. Thank you for your support!
Support to get the app fit for our purpose has been amazing. Thanks to Hill and Team for going above and beyond.
Thanks so much for the great feedback! We’re glad you’re finding the features useful – and our support team will be thrilled to hear your kind words.
Customer Service rating: 5 stars
Really happy with the support from the BSS team. They make it easy to work together to find a solution to any of the questions I have.
Joy and Jena have been so nice and helpful!
App Review: 3 stars
This is not a plug an play app. EVERYTHING needs to be installed by the dev team. The flow of how everything works for desktop, requires you to also explicitly request for mobile and tablet as well. This is frustrating when personally, I'd expect the same behaviour for all devices as a default, not the exception. This has led to much frustration.
The only saving grace is that they have been able to provide great customer service and quick solutions to all of the issues raised. However, there have been MANY issues.
Hi team,
Such a pity to see that you've updated your review in which it seems like you are not fully satisfied with our app yet.
"EVERYTHING needs to be installed by the dev team."
=> Since we are not allowed to auto-upload code to the theme anymore, manual installation is needed. Also, every theme has a different structure and every site has its own 3rd-party app installed so it would be the best to let us help you with the setup to avoid any possible conflicts.
"The flow of how everything works for desktop, requires you to also explicitly request for mobile and tablet as well."
=> Thanks for this feedback. We've emphasized the importance of this to our team again and we will for sure improve for next requests.
Again, thank you so much for staying with our apps and sharing all the honest and helpful recommendation. Our team is always trying our best to improve your experience with our app.
If you need any further support, don't hesitate to contact us at support-sbc@bsscommerce.com or via our Live Chat from our apps.
Best service of any app I've used so far. They've helped customize several aspects of what we need and the auto-tagging features saved a ridiculous amount of time so we can generate reports based on wholesale vs retail orders instead of Shopify's native reports that don't have enough customization for our setup.